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    <channel>
        <title>HostPapa Status</title>
        <link>https://hostpapastatus.com/rss</link>
        <description><![CDATA[Status Feed]]></description>
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                                                                <language>en</language>
        <lastBuildDate>Wed, 18 Dec 2019 00:35:46 +0000</lastBuildDate>
                <item>
            <title><![CDATA[Protection Power Dashboard showing SSL Error]]></title>
                        <link>https://hostpapastatus.com/incident/79/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/79/</guid>
            <description><![CDATA[17/12/2019 04:30:
The issue has now been resolved. If you continue to experience any issues loading your Protection Power Dashboard please contact out support team.

17/12/2019 03:15:
The Protection Power Dashboard is having SSL issues at this time and is displaying an SSL error.

This is being investigated at this time and once we have updates on the issue we will be posting them here. Thank you for your patience and cooperation while we troubleshooting this issue.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Tue, 17 Dec 2019 08:15:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[PapaMail: Problem with Webmail]]></title>
                        <link>https://hostpapastatus.com/incident/78/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/78/</guid>
            <description><![CDATA[We are investigating reports of service degradation with our PapaMail service. Some customers may be unable to access their inbox via Webmail at this time. Our Operations team is working on resolving the issue as soon as possible! We will post details as we receive.

------------------------------------------------------------------ 

UPDATE - 01:50 PM EST

Our operations team have identified a fix and they are working through reindexing affected users. We will continue to provide updates on the progress.

------------------------------------------------------------------ 

UPDATE - 04:50 PM EST

Our operations team has resolved the issue by re indexing the affected users. Thank you for your patience while we worked to resolve the problem.

We apologize for the issues this might have caused to you. Thanks for your patience and understanding.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Mon, 09 Dec 2019 17:30:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[PapaMail: Emergency Maintenance Basic/Advanced Email]]></title>
                        <link>https://hostpapastatus.com/incident/77/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/77/</guid>
            <description><![CDATA[UPDATE - DEC/08/2019 01:04 AM EST
--------------- 

The scheduled maintenance has now been completed. 

UPDATE - DEC/07/2019 11:55 PM EST
--------------- 

This maintenance is now in progress, we'll post updates as necessary.

UPDATE - Dec/07/2019 07:35 PM EST
--------------- 
Reboots will be performed again on nodes in our Basic/Advanced Mail Service in order to maintain our data redundancy levels. Detailed of the maintenance timeframe is as follows:

Start time
**Dec 7, 11:55 PM EST**

Estimated duration
**1 hour and 5 minutes**

The expected downtime is 1-2 mins (twice). The reboot will cause a short blip of services impacting your email services, with it restored fully afterwards. We'll keep you updated and we sincerely apologize for the inconveniences caused.

----------------------------------------------------------------------------------------

Upcoming scheduled maintenance notice:

Our Engineering team will be performing reboots on nodes in our PapaMail service. During this time users may experience brief disconnects and reconnects with their services.

Start time:
December 7, 00:00 EST

We apologize for any inconveniences this may cause to you!]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Sat, 07 Dec 2019 05:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Voice Support is Unavailable]]></title>
                        <link>https://hostpapastatus.com/incident/76/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/76/</guid>
            <description><![CDATA[Update 8:20am EST: 

The issue has been resolved. Thank you for the patience. 

-------------------------------------
Our voice support phone lines are down at the moment. You may be able to dial but we can not pick up the calls currently.

This is being investigated and we will update this status page periodically until resolved.

We're sorry for the inconvenience. You can still contact support via our ticket system, by email and via our LiveChat support at our website (https://www.hostpapa.com).]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Fri, 06 Dec 2019 12:20:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Website Builder Access Issue]]></title>
                        <link>https://hostpapastatus.com/incident/75/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/75/</guid>
            <description><![CDATA[UPDATE - This has now been fixed, once again we truly apologize for any inconveniences caused. Please reach out to our support via Live Chat, Phones or Submit a Ticket, if you have any questions or concerns.

09:50 PM - We have identified an issue preventing access to the Website Builder interface and management system. At this time our Technicians are investigating the error. In the meantime thank you for your patience and sincere apology for the inconveniences caused.

We'll post further updates here, should you have any questions, or concerns please do reach out to our Live Support, or submit a Support Ticket via the Dashboard.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Fri, 06 Dec 2019 02:51:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Protection Power Scheduled Maintenance]]></title>
                        <link>https://hostpapastatus.com/incident/74/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/74/</guid>
            <description><![CDATA[4AM EST to 7AM EST

Protection Power is undergoing scheduled maintenance to upgrade internal systems for around 3 hours from 4 AM EST to 7 AM EST.
Although the Protection Power dashboard may be inaccessible during this upgrade, there will be no downtime on your websites and your website protections, scans will continue as is.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Wed, 04 Dec 2019 09:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[xen117 node on emergency reboot]]></title>
                        <link>https://hostpapastatus.com/incident/73/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/73/</guid>
            <description><![CDATA[Update 12:20 PM EST

The xen117  has been rebooted successfully. Website and email content should be working at this time. We're sorry for any inconvenience this may have caused. If you experience any issues from now on, feel free to contact our Customer Care team.

Thanks for your patience and understanding.

-----------------------------------------

The xen117 node hosting some of our VPS servers is experiencing issues at this time and requires an emergency reboot.

Website and email content will be unresponsive at this time.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Fri, 29 Nov 2019 16:30:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[AU - Credit Card Payment Issue]]></title>
                        <link>https://hostpapastatus.com/incident/72/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/72/</guid>
            <description><![CDATA[UPDATE: 28/11/2019 - 07:47 PM EST
A fix for this has now been deployed and our testing shows that credit card payment in AU is now working normally, but we are watching the issue closely to ensure resolution. Please reach out to our Support via Live Chat, Phone or Email, if you are still encountering issues when making credit card payment.

UPDATE: 10:35 AM EST
We're continuing to investigate the root cause of this issue, however it is still impacting our ability to process credit card payments from AU brand.
Pricing campaigns have been paused for AU brand at this time, until the issue is resolved.

-----------------------------
INVESTIGATING: 06:35 AM EST
We are currently experiencing issues processing credit card payments for clients using AU (Australia Branded) accounts.

Our team is currently investigating the problem and updates will be posted here regarding the issue. We're sorry for the inconvenience this is causing at this time and are working to correct it as soon as possible.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Thu, 28 Nov 2019 11:35:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Network issues on multiple servers]]></title>
                        <link>https://hostpapastatus.com/incident/71/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/71/</guid>
            <description><![CDATA[UPDATE: The issue is now resolved and all services are back on track.

We are experiencing some network issues on multiple servers. This is being looked into by our System Administrators. More updates to follow.

Thank you for your understanding and patience while dealing with this matter.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Sat, 23 Nov 2019 12:25:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Basic/Advanced Email IMAP Login Issue]]></title>
                        <link>https://hostpapastatus.com/incident/70/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/70/</guid>
            <description><![CDATA[UPDATE: 10:36 EST

This incident is now resolved and all cluster A users should no longer have IMAP issues.

------------------------------------------------------------------

UPDATE: 09:47 EST

We have implemented a fix for this issue and we are already starting to see an improvement in IMAP connections on Cluster A.

------------------------------------------------------------------

UPDATE: 09:35 EST

We have identified the cause of this IMAP connection issue on Cluster A. Steps are being taken to more evenly distribute users across the IMAP nodes.
Further updates will be posted here.

------------------------------------------------------------------

We are currently experiencing incident that is impacting Hostedemail, (IMAP, Cluster A). Some Basic/Advanced email users may be experiencing login failure using IMAP connection. Our operations team is currently investigating the issue. We will update as soon as we've identified the issue.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Thu, 21 Nov 2019 12:10:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Protection Power Dashboard Issues]]></title>
                        <link>https://hostpapastatus.com/incident/68/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/68/</guid>
            <description><![CDATA[Update 02:00 PM EST: The issues with Protection Power Dashboard has been resolved. Access to the Dashboard should now be restored, please reach out should you encounter any issues or have any concerns questions about this. We apologize sincerely for the inconveniences caused.

------------------------------------------------------------------

The Protection Power Dashboard is currently inaccessible. We are investigating the issue and will update this status when we have more details. This is not affecting the malware scan, malware removal or any other feature besides to login to the Dashboard.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Wed, 20 Nov 2019 17:15:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Hostpapa Dashboard Access Issue]]></title>
                        <link>https://hostpapastatus.com/incident/67/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/67/</guid>
            <description><![CDATA[UPDATE 12:02 AM EST: This has been resolved now and access to the Dashboard and our Ticketing System should be fully restored. 

We have identified and currently investigating an intermittent issue affecting access to The Hostpapa Dashboard, as well as our Ticketing system.

During this period your access to the Dashboard might be limited or you might encounter error upon access.

Our team is currently working to restore full access to the system as soon as possible. Further updates will be posted here.

We sincerely apologize for the inconveniences caused, and thank you for your patience while we work in resolving this problem.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Wed, 20 Nov 2019 04:41:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Website Builder Login Issues]]></title>
                        <link>https://hostpapastatus.com/incident/66/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/66/</guid>
            <description><![CDATA[Update 9:30 AM EST

The login issue for Website Builder access has been resolved. If you continue to experience any issues, please reach out to our technical support team.

------------------------------------------------------------------ 

Some users of our Website Builder tool may be experiencing issues when trying to connect to the service. An error may be displayed that notes a login issue.

The issue is currently being investigated and we're working to have it resolved as soon as possible. Updates will be posted here as the investigation continues.

We apologize for any inconvenience this may be causing.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Thu, 14 Nov 2019 13:30:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Hostpapa Dashboard Issue]]></title>
                        <link>https://hostpapastatus.com/incident/65/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/65/</guid>
            <description><![CDATA[UPDATE: This has now been resolved and Dashboard Access should be restored. Thank you for your patience and please reach out to us if you encounter any further issues accessing the Dashboard.

Hostpapa Dashboard and Our Ticketing system is currently experiencing an issue. Our team is currently investigating the problem and working on a fix.

During this time access to the Dashboard might not be fully working and our Ticketing System Response might be delayed.

Further updates will be posted here, in the meantime for urgent issues please reach out to us via Live Chat or Phones:

https://www.hostpapa.com/about-hostpapa/contact/

We sincerely apologize for the inconveniences caused, and thank you for your patience while we work in resolving this problem.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Mon, 11 Nov 2019 09:01:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Protection Power Dashboard Issues]]></title>
                        <link>https://hostpapastatus.com/incident/64/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/64/</guid>
            <description><![CDATA[Update 01:57 AM EST: The issues with Protection Power Dashboard has been resolved. Access to the Dashboard should now be restored, please reach out should you encounter any issues or have any concerns questions about this. We apologize sincerely for the inconveniences caused.

The Protection Power Dashboard is currently inaccessible. We are investigating the issue and will update this status when we have more details.

We apologize sincerely for any inconveniences caused, please kindly reach out to our Live Chat Support or Open New Ticket from your Hostpapa Dashboard if you have any questions or concerns about the service during this time.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Fri, 08 Nov 2019 06:08:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Protection Power Dashboard Issues]]></title>
                        <link>https://hostpapastatus.com/incident/63/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/63/</guid>
            <description><![CDATA[Update: 06:45 AM EST
The issue has been resolved and the Protection Power dashboard is working normally again at this time.

02:15 AM EST: The Protection Power dashboard is experiencing issues at this time.
The PP dashboard may be inaccessible at this time. We are sorry for any inconvenience this may be causing.
We are investigating the issue and will update this status when we have more details.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Thu, 07 Nov 2019 07:15:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[[VPS servers] Multiple nodes are experiencing issues]]></title>
                        <link>https://hostpapastatus.com/incident/62/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/62/</guid>
            <description><![CDATA[Update 10:45am ET - FIXED:

The nodes are now stable and server's functionality resumed. Our Server Health team are monitoring the nodes further to ensure everything works as expected.

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

The following nodes hosting some of our VPS servers are experiencing issues at this time.

xen122, xen128. xen129, xen130, xen131

Website and email content may be slow or unresponsive at this time. We're investigating the issue thoroughly at the moment.

We're sorry for any inconvenience this may have caused.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Mon, 04 Nov 2019 14:45:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Planned Maintenance - Protection Power Upgrade to version 5.8]]></title>
                        <link>https://hostpapastatus.com/incident/61/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/61/</guid>
            <description><![CDATA[Update: Maintenance has been completed at this time and the Protection Power services are online
===============

The Protection Power Infrastructure is currently undergoing a Scheduled Maintenance and Upgrade.

During the upgrade the Protection Power portal will be in maintenance mode for about 3 hours from 4 AM EST to 7 AM EST.

We will keep you updated on the progress of this upgrade, and we sincerely apologize for the inconveniences caused.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Mon, 04 Nov 2019 09:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Basic / Advanced Email - webmail degradation]]></title>
                        <link>https://hostpapastatus.com/incident/60/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/60/</guid>
            <description><![CDATA[Update: The issue is now resolved. Thank you for your patience!

-------------------------------------------------------------------------------------------

We are currently investigating an issue with our Basic / Advanced email services that affects Webmail login. This affects only some users from UK location who might experience intermittent issues with the login to the webmail interface. 

Updates will be posted as soon as the issue will be resolved. We are sorry for any inconvenience caused.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Sun, 03 Nov 2019 00:01:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[HostPapa Dashboard access issues]]></title>
                        <link>https://hostpapastatus.com/incident/59/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/59/</guid>
            <description><![CDATA[Update 12:00 EST:

Our Engineering team has resolved the issue with our HostPapa Dashboard, and access to the portal should be operating normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

------------------------------------------------------------------ 

Update 11:30 EST:

Our Engineering team has implemented a fix to resolve the issue with our HostPapa Dashboard and is monitoring the situation. We will post an update as soon as we will confirm that the issue is fully resolved.

------------------------------------------------------------------ 

Our Engineering team is investigating an issue with our HostPapa Dashboard. During this time, users may experience issues accessing the HostPapa Dashboard. We apologize for the inconvenience and will share an update once we have more information. We are actively working on a fix.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Tue, 29 Oct 2019 15:15:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[HostPapa Dashboard access issues]]></title>
                        <link>https://hostpapastatus.com/incident/58/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/58/</guid>
            <description><![CDATA[Update 12:00 EST:

Our Engineering team has resolved the issue with our HostPapa Dashboard, and access to the portal should be operating normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

------------------------------------------------------------------ 

Update 11:30 EST:

Our Engineering team has implemented a fix to resolve the issue with our HostPapa Dashboard and is monitoring the situation. We will post an update as soon as we will confirm that the issue is fully resolved.

------------------------------------------------------------------ 

Our Engineering team is investigating an issue with our HostPapa Dashboard. During this time, users may experience issues accessing the HostPapa Dashboard. We apologize for the inconvenience and will share an update once we have more information. We are actively working on a fix.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Mon, 28 Oct 2019 15:15:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[HP286 - Emergency Maintenance]]></title>
                        <link>https://hostpapastatus.com/incident/56/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/56/</guid>
            <description><![CDATA[06:40 AM EST
==========
The maintenance has been completed and the server is back online.

06:20 AM EST
==========
Our server health team has detected an issue with the HP286 server and emergency maintenance has started right away to apply the fix. During the maintenance, the server will be offline which will affect websites and emails hosted.

Updates will be posted until the maintenance is completed.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Fri, 25 Oct 2019 10:20:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Performance issues - hp286 server]]></title>
                        <link>https://hostpapastatus.com/incident/55/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/55/</guid>
            <description><![CDATA[02:45am EST
==========

The issue has since been resolved and the server has been operating normally since the fix was applied.

01:35am EST
==========

Our System Health team is currently working on hp286 server which is not responding. Further updates will be posted once available.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Thu, 24 Oct 2019 05:35:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Performance issues - hp118 server]]></title>
                        <link>https://hostpapastatus.com/incident/54/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/54/</guid>
            <description><![CDATA[02:25 EST
=======

After monitoring the server over the last 2 hours, it has remained stable and all services continue to function normally.
We are closing this incident at this time.

00:17 EST
=======

The server is up and running at this moment. Our system administrators are still monitoring it.

------------------------------------------------------------

23:45 EST
==========

Our System Health team is currently working on hp118 server which is experiencing high load. During this issues websites will behave slow or intermittently showing errors. Further updates will be posted once available.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Tue, 22 Oct 2019 03:45:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Performance issues - hp295 server]]></title>
                        <link>https://hostpapastatus.com/incident/53/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/53/</guid>
            <description><![CDATA[Update (9:55am EST)
=================

The server is now under normal loading, sites and email should be loading normally.

Further tests are still being performed to confirm if the issue is fully resolved, by our system administrators. Once fully confirmed, case will be closed at that time.

Update (8:13am EST)
=================

Our team managed to stabilize the server and it is currently being monitored. Next updates will be posted once our system administrators will confirm the load issues are resolved permanently.

Thank you for your continued patience.

7:20am EST
=================
hp295 shared server is experiencing intermittent load issues. Our Server Health team is actively working on the server to stabilize it.

We are sorry for the inconvenience caused. Updates will be posted once available.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Wed, 16 Oct 2019 11:20:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Connectivity Issue on server r130]]></title>
                        <link>https://hostpapastatus.com/incident/52/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/52/</guid>
            <description><![CDATA[Resolved (2:00pm EST)
====================

Our Server Health team has resolved the issues with the poor performance issues for our server r130, and all systems should now be operating normally. The server is under extreme monitoring at the moment and If you continue to experience any problems, then please reach our support team right away. Thank you for your patience throughout this process, and we apologize for any inconvenience.


Ongoing (9:40am EST)
====================

Our Server Health team is continuing to work on resolving the poor performance issues for r130. At this time websites and email accounts are still being affected.

Thank you for your continued patience and cooperation in regards to resolving this issue.


Identified (7:25am EST)
====================

Our Server Health team identified the issue causing poor performance on r130 reseller server and they are currently working to resolve it. Thank you for your continued patience. 

Updates will be posted once available.

Investigating (2:30am EST) 
=======================
Our Server Health team is investigating an issue with our server r130. During this time, you may experience downtime with Emails and Website. Similar issues are not detected on any other servers in our fleet at the moment. 

 We apologize for the inconvenience and will share an update once we have more information.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Wed, 16 Oct 2019 06:31:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Connectivity Issue on server r130]]></title>
                        <link>https://hostpapastatus.com/incident/51/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/51/</guid>
            <description><![CDATA[FIXED (12:11 AM EST) - This incident has been resolved and server connectivity has been stabilized.

MONITORING (09:35 PM EST) - We have successfully identified the problem affecting r130. A fix has been implemented, and we're monitoring the results.

INVESTIGATING - Our Server Health team is investigating an issue with our server r130. During this time, you may experience downtime with Emails and Website. Similar issues are not detected on any other servers in our fleet at the moment. 

 We apologize for the inconvenience and will share an update once we have more information.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Tue, 15 Oct 2019 23:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Connectivity Issue on server r130]]></title>
                        <link>https://hostpapastatus.com/incident/50/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/50/</guid>
            <description><![CDATA[FIXED (04:30 AM EST) - The server (r130) has been stabilized and sites are loading normally from this site. Although resolved we're continuing to monitor the server for any abnormal activity.

IDENTIFIED (02:30 AM EST) - Our monitoring on the server suggest that r130 is still affected by connectivity problems.  We are currently working in conjunction with our Data Center to restore connectivity to the server.

MONITORING (02:00 AM EST) - A fix has been implemented and we are monitoring the results. 

INVESTIGATING - Our server health team is currently investigating reported connectivity issues with the R130 Reseller Server. This affects Websites & Emails hosted under the server. Similar issues are not detected on any other servers in our fleet at the moment. 

Updates will be posted as soon as they come in. We sincerely apologize for the inconveniences caused.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Tue, 15 Oct 2019 05:35:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[HP295 Performance Issues]]></title>
                        <link>https://hostpapastatus.com/incident/49/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/49/</guid>
            <description><![CDATA[FIXED (03:30 AM EST) - Our monitoring on the server is showing that load is now stable, and sites are loading without issues. This is now fixed, but if you are still experiencing issues or have any other concerns or questions, please do reach out to our 24/7 support, via Phone, Live Chat or Emails:

https://www.hostpapa.com/about-hostpapa/contact/

MONITORING (03:02 AM EST) - A fix to the reported performance issues have been implemented by our Server Health Team, and we are currently monitoring the server load as well as performance of sites hosted in the server.

INVESTIGATING (02:36 EST) - Our server health team is currently investigating a performance issue affecting the hp295 shared server. This affects Websites & Emails hosted under the server. Similar issues are not detected on any other servers in our fleet at the moment. 

Updates will be posted as soon as they come in. We sincerely apologize for the inconveniences caused.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Mon, 14 Oct 2019 06:36:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Protection Power Portal Planned Maintenance]]></title>
                        <link>https://hostpapastatus.com/incident/48/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/48/</guid>
            <description><![CDATA[UPDATE: Maintenance/Upgrade has been completed. Protection Power dashboard is back online.

Our Protection Power Infrastructure is currently undergoing a Scheduled Maintenance and Upgrade. Due to the complexities involved we expect maintenance activity to extend for 12 hours during which the Client Portal will be taken offline and switched to Maintenance Mode. 

We will keep you updated on the progress of this upgrade, and we sincerely apologize for the inconveniences caused.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Sat, 12 Oct 2019 02:44:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Server HP295 Connectivity Issues]]></title>
                        <link>https://hostpapastatus.com/incident/47/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/47/</guid>
            <description><![CDATA[10:30 AM EST: Issue has been noted as resolved - HP295 has returned to normal server load and function

=====================================

08:15 AM EST: WATCHING - Server connectivity is returning to normal.

We will continue to monitor server HP295 and provide further updates here.

=====================================

07:30 AM EST: INVESTIGATING - Our server health team is currently investigating connectivity issues with the hp295 shared server. This affects Websites & Emails hosted under the server. Similar issues are not detected on any other servers in our fleet at the moment. 

Updates will be posted as soon as they come in. We sincerely apologize for the inconveniences caused.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Fri, 11 Oct 2019 11:30:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Protection Power Dashboard Offline During Upgrade/Maintenance]]></title>
                        <link>https://hostpapastatus.com/incident/46/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/46/</guid>
            <description><![CDATA[04:00 AM: There is a planned outage for Protection Power dashboard while the system is undergoing an upgrade. The Protection power dashboard will be offline for approximately 3 hours until 7 AM EST.
We will update this page again when the upgrade has been completed.

07:00 AM: Maintenance/Upgrade has been completed. Protection Power dashboard is back online.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Mon, 07 Oct 2019 08:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Emergency maintenance on r113 server]]></title>
                        <link>https://hostpapastatus.com/incident/45/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/45/</guid>
            <description><![CDATA[Update 10:45 AM EST:

The maintenance is over and the server is running as expected.

We apologize for the inconveniences this may have caused to you and we sincerely appreciate the patience and understanding.

-----------------------

Our server health team has detected an issue with the r113 reseller server and emergency maintenance has started right away to apply the fix. During the maintenance, the server will be offline which will affect websites and emails hosted.

Updates will be posted until the maintenance is completed.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Thu, 03 Oct 2019 14:20:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Website Builder: emergency maintenance]]></title>
                        <link>https://hostpapastatus.com/incident/43/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/43/</guid>
            <description><![CDATA[Update 15:40 EST:

Our Senior Technicians have resolved the issues with the Website Builder login. It should now be operating normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience this might have caused to you.

------------------------------------------------------------------ 

Our Senior Technicians are investigating an issue with our Website Builder, which is preventing our customers from logging into the tool. During this time you may not be able to login to the Website Builder from the Dashboard.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Wed, 02 Oct 2019 19:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[HP295 Connectivity issue]]></title>
                        <link>https://hostpapastatus.com/incident/42/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/42/</guid>
            <description><![CDATA[Update #2 - 04:50 AM EST

FIXED/OPERATIONAL - Root cause of the issues affecting HP295 has been resolved.

------------------------------------------------------------------ 

Update #1 - 01:04 AM EST

IDENTIFIED - Root cause of the issues affecting HP295 has been identified. Our Server Health team is currently working in conjunction with our Data Center in order to restore connectivity to HP295 as soon as possible.

------------------------------------------------------------------ 

INVESTIGATING - Our server health team is currently investigating a connectivity issue with the hp295 shared server. This affects Websites & Emails hosted under the server. Similar issues are not detected on any other servers in our fleet at the moment. 

Updates will be posted as soon as they come in. We sincerely apologize for the inconveniences caused.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Tue, 01 Oct 2019 04:54:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[VPS Nodes Scheduled Maintenance]]></title>
                        <link>https://hostpapastatus.com/incident/41/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/41/</guid>
            <description><![CDATA[Update 03:18 AM EST:

The maintenance is over and the server is running as expected.

We apologize for the inconveniences this may have caused to you and we sincerely appreciate the patience and understanding.

-----------------------

We are executing routine maintenance on the physical machine(s) hosting where your VPS is located. Total downtime is expected to be around 30 minutes during the following maintenance window, based on your server's location:

Start: Monday, September 23, 2019 01:00 AM EST (GMT -4)

End: Monday, September 23, 2019 03:00 AM EST(GMT -4)

We apologize in advance for any inconvenience and we are here if you need any kind of help. Do not hesitate to contact Support if you have any additional questions or concerns. You may do so by opening a ticket from your Dashboard, LiveChat on our site or by calling us at any time.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Mon, 23 Sep 2019 05:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Emergency maintenance on hp273 server]]></title>
                        <link>https://hostpapastatus.com/incident/39/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/39/</guid>
            <description><![CDATA[Update 12:00pm EST:

The maintenance is over and the server is running as expected.

We apologize for the inconveniences this may have caused to you and we sincerely appreciate the patience and understanding.

-----------------------

Our server health team has detected an issue with the hp273 shared server and emergency maintenance has started right away to apply the fix. During the maintenance, the server will be offline which will affect websites and emails hosted.

Updates will be posted until the maintenance is completed.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Tue, 17 Sep 2019 15:30:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Phone Systems Issue]]></title>
                        <link>https://hostpapastatus.com/incident/38/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/38/</guid>
            <description><![CDATA[Update 02:59 AM EST:

This has been resolved and our phone systems should be fully operational. 

Thank you for your kind patience and if you continue to experience problems, please reach out to our support team via chat or by opening a ticket from your Dashboard. We appreciate your understanding and sincerely apologize for any inconvenience caused

=========================================================================

Update 12:21 AM EST:

We are aware of the instability that's still affecting our phone support systems, our team is on site and continue to work to restore the full functionality of the system.

In the meantime please reach out to our support team via chat or by opening a ticket from your Dashboard should you require urgent assistance. We appreciate your understanding and sincerely apologize for any inconvenience caused.

=========================================================================

Update 11:21 PM EST:

Our Phone Support System is now back online, our team will remain actively monitoring the system until the issue is considered fully resolved.

If you continue to experience problems, please reach out to our support team via chat or by opening a ticket from your Dashboard. We appreciate your understanding and sincerely apologize for any inconvenience caused.

=========================================================================

Update 10:31 PM EST:

We've received reports of similar issues still affecting our Phone Support Systems, and our team is currently investigating the problem. Access to our Support via telephone will be unavailable during this process. We apologize sincerely for the inconveniences caused.

Further updates will be posted here as we have more information available.

=========================================================================

Update 09:54 PM EST:

This has been resolved and our Phone Support System is back online.

Thank you for the kind patience and once again we apologize sincerely for the inconveniences caused.

=========================================================================

Phone Support Systems are currently unavailable due to an unfortunate technical issues. Our team have identified the problem and is working hard to restore access as soon as possible. We apologize sincerely for the inconveniences caused.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Tue, 10 Sep 2019 01:16:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Maintenance - Protection Power]]></title>
                        <link>https://hostpapastatus.com/incident/37/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/37/</guid>
            <description><![CDATA[Update 7:06am EST:

The maintenance is over and the service's Dashboard is working as expected.

Thank you for the kind patience!

=========================================================================

Our team is working on a maintenance for the Protection Power service. During the maintenance the service will run in background as usual and the only impact will be on the Dashboard interface which will not be available. 

The estimated completion time is 3 hours thus it will end at 7:00am EST.

We are sorry for any inconvenience caused.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Mon, 09 Sep 2019 08:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[[COMPLETED] Emergency maintenance on hp292 server]]></title>
                        <link>https://hostpapastatus.com/incident/36/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/36/</guid>
            <description><![CDATA[Update 6:04am EST:

The maintenance is over and the server is running as expected. Thank you for the patience!

=============================================================================

Our server health team has detected an issue with the hp292 shared server and an emergency maintenance has started right away to apply the fix. During the maintenance the server will be offline which will affect websites and emails hosted. 

Updates will be posted until the maintenance is completed.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Wed, 28 Aug 2019 09:23:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Basic/Advanced Email Access Issues]]></title>
                        <link>https://hostpapastatus.com/incident/35/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/35/</guid>
            <description><![CDATA[Update (10:00am EST):

The Webmail, IMAP and POP issues we were experiencing on our Basic/Advanced servers are now resolved. Service has been restored. 

Thank you for your patience as we worked to resolve this.

------------------------------------------------------------------
Update (9:15am EST):

The issue has been identified, and a fix is being implemented. We are seeing progress with our current fixes. We will continue to post an update as they occur.

------------------------------------------------------------------
Update (8:00am EST): 

Our team is still investigated the issue. We determined that only users from Europe and South Africa are currently affected.

Further updates will be provided as they become available.

------------------------------------------------------------------
5:25am EST: 

We are investigating an issue preventing some users on Basic and Advanced email service from logging into Webmail, IMAP and POP. Our operations team has been engaged. 

We will provide an update once we have additional information.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Fri, 23 Aug 2019 09:25:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Change of Webmail interface for Basic and Advanced email services]]></title>
                        <link>https://hostpapastatus.com/incident/34/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/34/</guid>
            <description><![CDATA[UPDATE

15:00 EST: Our team has reverted the automatic installation and the interface shall remain the usual one. If you experience any issue, please contact us on LiveChat, our team will assist you gladly.

Thanks for your patience during this implementation! We apologise for any inconvenience this could have caused to you.

14:00 EST: Our team has temporarily implemented a Check Button that allows you to choose between the two interfaces:

On the old version it says: Preview: Log into the new Preview version of Webmail
On the new version it says: Use the new Webmail Interface Preview (it can be set to No)

We are still testing this feature, we will update this thread on definitive resolution.

------------------------------------------------------------------ 

12:30 EST: The new interface of the Webmail interface for Basic and Advanced email services have been installed automatically, our team is currently working on reverting this change. We apologise for the inconveniences and we will update this incident as we work on it. Thank you very much for your patience and understanding.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Wed, 14 Aug 2019 16:30:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Advanced/Basic email - intermittent issues with Webmail]]></title>
                        <link>https://hostpapastatus.com/incident/32/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/32/</guid>
            <description><![CDATA[Last update:

2:30 PM EST: This incident has been resolved.  We sincerely appreciate your patience and understanding, we will be monitoring the behaviour and update this case if necessary.

------------------------------------------------------------------

Previous updates:

1:30 PM EST: Our operations team has isolated the issue to faulty routing with the upstream network. The number of impacted users should start decreasing.

12:30 PM EST: Our operations teams are continuing to work to resolve the impact of the interruptions which seem to reside outside of our network. Thank you for your patience, and as we receive additional information we will post more details. We appreciate your patience and understanding on this matter.

10:30 AM EST: Operations team is still investigating the issue. They determined it is outside of our network and our services are fully functional for most of our customers. Only the connections from certain ISP(Internet Service Providers) within Europe and Australia are not reaching our data centers. 

8:30 AM EST: We are waiting news from the system engineers in regards to this matter. Thank you for your patience.

6:30 AM EST: The issue is related to a connection between Europe/Australia and our data centers in North America. We have escalated the issue, however we don’t have an estimate when it will be resolved. This thread will be updated regularly until the issue is fully resolved.

4:30 AM EST/ We are currently experiencing sporadic issues with access to mail.papamail.net. We are investigating this matter with the help of our system engineers.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Thu, 01 Aug 2019 08:20:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Intermittent issues - phone support system]]></title>
                        <link>https://hostpapastatus.com/incident/31/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/31/</guid>
            <description><![CDATA[Update: 

The system is now fully operational.

Thank you for your patience and understanding on this matter!

============================================================================

Update: 

The issue is now fixed. We are still monitoring it to ensure the system resumed all its functionalities. 

Thank you for your patience and understanding on this matter!

============================================================================

We are currently experiencing issues with the system used for phone support. Our team is investigating the issue at this moment. 

Meantime we invite our customers to contact us via Live Chat or by submitting a support ticket.

We are sorry for the inconvenience caused!]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Fri, 12 Jul 2019 12:10:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[HP269 File System Issue - FSCK In progress]]></title>
                        <link>https://hostpapastatus.com/incident/30/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/30/</guid>
            <description><![CDATA[UPDATE: The file system check on HP269 was unable to be completed and was abandoned at this time to be completed at a later date. The server is now operating normally.

If you continue to experience problems, please reach out to our support team via chat, phones or by opening a ticket from your Dashboard. We appreciate your understanding and sincerely apologize for any inconvenience 

==================================================================================================================================================================

Our Server Health team has identified an issue with the file system on HP269, and a file system check is currently in progress which will cause a temporary downtime for the sites hosted on the server. 

We sincerely appreciate your continued patience and understanding. More updates will be posted as they become available

If you have any questions or concerns, please don't hesitate to reach out to us via Live Chat or by opening a support ticket from your Hostpapa Dashboard.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Sat, 06 Jul 2019 05:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Server-wide issue with the Webmail interface in r106]]></title>
                        <link>https://hostpapastatus.com/incident/29/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/29/</guid>
            <description><![CDATA[16:00 EST - Thanks for your patience, the issue with the missing files on cPanel has been resolved by our Server Health team. We apologize for any inconvenience that you could have faced during this incident.

14:50 EST - There is a server-wide issue with the webmail interface in r106, we are currently looking into it. We appreciate your patience and understanding as we work on this matter.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Wed, 26 Jun 2019 18:50:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[HP233 Outage]]></title>
                        <link>https://hostpapastatus.com/incident/28/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/28/</guid>
            <description><![CDATA[UPDATE 3: The issue with HP233 has been resolved now, and the server is up and running again. We sincerely apologize for any inconveniences caused. If you're still encountering issues or have any more concerns or questions, please don't hesitate to reach out to us via Live Chat or by opening a support ticket from your Hostpapa Dashboard 

UPDATE 2 (10:16 PM EST): Our system administrators are still actively working in restoring access to the server

UPDATE 1 (8:21 PM EST): Our system administrators have identified a hardware issue with the server, causing it to fail to boot. We are currently working to get this resolved as quickly as possible.

HP233 is experiencing an outage due to an issue that's currently under active investigation by our Server Health Team.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Mon, 24 Jun 2019 00:10:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Node xen119 performance issues]]></title>
                        <link>https://hostpapastatus.com/incident/27/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/27/</guid>
            <description><![CDATA[Update: The issue has been resolved. Thank you for your continued patience.

==============================================================

We are experiencing some performance issues on the node xen119 which is hosting VPS servers. This is being looked into by our System Administrators. More updates to follow.

Thank you for your understanding and patience while dealing with this matter.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Wed, 05 Jun 2019 13:55:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[DNS Resolution Issue in r111]]></title>
                        <link>https://hostpapastatus.com/incident/26/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/26/</guid>
            <description><![CDATA[The problem with DNS resolution on r111 has been resolved. We sincerely apologize for any inconveniences caused. If you're still encountering issues or have any more concerns or questions, please please don't hesitate to reach out to us via Live Chat or by opening a support ticket from your Hostpapa Dashboard.

====================================================

Our Server Health team has identified an issue with DNS resolution on r111 that's causing domain names to not resolve properly. An investigation into the root cause is currently underway. 

We sincerely appreciate your continued patience and understanding. More updates will be posted as they become available]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Fri, 17 May 2019 07:33:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[HP136 File System Issue - FSCK In progress]]></title>
                        <link>https://hostpapastatus.com/incident/25/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/25/</guid>
            <description><![CDATA[UPDATE: The file system check on HP136 has been completed and the server should now be operating normally. 

If you continue to experience problems, please reach out to our support team via chat, phones or by opening a ticket from your Dashboard. We appreciate your understanding and sincerely apologize for any inconvenience 

==================================================================================================================================================================

Our Server Health team has identified an issue with the file system on hp136, and a file system check is currently in progress which will cause a temporary downtime for the sites hosted on the server. 

We sincerely appreciate your continued patience and understanding. More updates will be posted as they become available

If you have any questions or concerns, please don't hesitate to reach out to us via Live Chat or by opening a support ticket from your Hostpapa Dashboard.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Thu, 16 May 2019 04:32:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[hp281 Filesystem Issues - Full Restore]]></title>
                        <link>https://hostpapastatus.com/incident/24/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/24/</guid>
            <description><![CDATA[Last update:

10:25 PM EST: HP281 should now be operating normally. If you continue to experience problems, please open a ticket with our support team. We appreciate your understanding and sincerely apologize for any inconvenience.

------------------------------------------------------------------

The filesystem on hp281 went bad after the hardware maintenance that occurred yesterday. Due to these problems we have started an emergency filesystem restore using May 01, 2019 backup.

During this restore all accounts hosted on the server will be offline. This affects all services on the machine, including emails, databases and websites.

We will post updates here regularly and let you know once this is resolved. We really appreciate your patience and understanding during this operation.

In the mean time, if you have any questions or concerns please don't hesitate to contact us via LiveChat, Tickets or Phones.

------------------------------------------------------------------

Previous updates:

8:15 PM EST: Server has been rebooted. Emails, databases and websites must be up at this point. We will monitor the server closely for the next hours. We will post more updates here.

8:00 PM EST: Restoration has been completed after 7h 53m 53s. Rebooting server.

7:00 PM EST: The restore is still in progress and the current estimate is ~1 hour. Further updates will be posted here.

6:00 PM EST: The restore is still in progress and the current estimate is ~2 hours. Further updates will be posted here.

5:00 PM EST: The restore is still in progress and the current estimate is ~3 hours. Further updates will be posted here.

4:00 PM EST: The restore is still in progress and the current estimate is ~4 hours. Further updates will be posted here.

3:00 PM EST: The restore is still in progress and the current estimate is ~5 hours. Further updates will be posted here.

2:00 PM EST: The restore is still in progress and the current estimate is ~6 hours. Further updates will be posted here.

1:00 PM EST: The restore is currently in progress and the estimate is ~7 hours. This time might change depending on multiple factors. Further updates will be posted here.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Thu, 02 May 2019 15:30:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[hp281 emergency reboot]]></title>
                        <link>https://hostpapastatus.com/incident/23/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/23/</guid>
            <description><![CDATA[Our Server Health team will perform and emergency reboot on the server hp281.

Expected Impact: There will be a downtime for around 15 minutes. We will endeavour to keep this to a minimum for the duration of the change.

Update: The emergency reboot has been completed. Everything should be back to normal. Thanks for your patience and understanding.

If you have any questions or concerns, please reach out to us via Live Chat or opening up a ticket on your account.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Wed, 01 May 2019 19:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[r109 and pro108 performance issues]]></title>
                        <link>https://hostpapastatus.com/incident/21/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/21/</guid>
            <description><![CDATA[Our Server Health team has identified an issue impacting r109 and pro108 performance and is actively working on a fix. During this time, customers may experience server load speed intermittent and availability issues.

Update: resource consuming processes have been stopped, customers should not experience any issue about this at this point.

Thanks for your patience and understanding.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Wed, 01 May 2019 16:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Maintenance running on hp213 and hp252]]></title>
                        <link>https://hostpapastatus.com/incident/20/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/20/</guid>
            <description><![CDATA[We are currently running maintenance on the servers hp213 and hp252, this maintenance might affect the server loading speed temporarily, we will update this page as soon as the maintenance is finished.

Update: Maintenance on hp252 has been completed and performance of accounts hosted here should be back to normal, while maintenance on hp213 is still ongoing.

Update: Our Server Health team has completed the maintenance impacting performance in our hp213 and hp252 servers. Both servers should now be operating normally. If you continue to experience problems, please open a ticket with our support team. We appreciate your understanding and sincerely apologize for any inconvenience.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Tue, 30 Apr 2019 22:39:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[pro105 performance issues]]></title>
                        <link>https://hostpapastatus.com/incident/19/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/19/</guid>
            <description><![CDATA[We are experiencing some performance issues on pro105. Our Server health team is working on solving these issues. We sincerely appreciate your continued patience and understanding. More updates will be posted as they become available.

Update: pro105 is running fine now and everything is back to normal. We appreciate your patience and apologize for any inconvenience caused.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Mon, 22 Apr 2019 22:48:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[hp247 performance issues]]></title>
                        <link>https://hostpapastatus.com/incident/18/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/18/</guid>
            <description><![CDATA[We are experiencing some performance issues on hp247. Our Server health team is working on solving these issues. We sincerely appreciate your continued patience and understanding. More updates will be posted as they become available.

Update: hp247 is running fine now and everything is back to normal. We appreciate your patience and apologize for any inconvenience caused.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Tue, 16 Apr 2019 21:21:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Problems with Cloudflare on several severs]]></title>
                        <link>https://hostpapastatus.com/incident/17/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/17/</guid>
            <description><![CDATA[UPDATE: The issue should be resolved at this time and everything should be back to normal. If you have previously paused CloudFlare please make sure to re-enable it in order to route traffic and get back all the benefits of using it. Please reach out in case you notice any problems.

Several customers are currently affected by a bug that affects communication between Cloudflare and our servers. The issue is being investigated by our Systems team along with CloudFlare and CloudLinux. We will be deploying a fix in the coming hours. In the mean time, a workaround would be to temporarily pause Cloudflare routing for your domain name and load the site directly from the server. We will update here once we have deployed a fix and everything's back to normal.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Thu, 11 Apr 2019 13:38:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Basic/Advanced SSL problems]]></title>
                        <link>https://hostpapastatus.com/incident/16/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/16/</guid>
            <description><![CDATA[Update: The SSL certificate issue is now resolved and webmail and email clients are working properly. Please reach out in case you still need any kind of help.

The SSL certificate related to mail.papamail.net is currently expired and we are working on resolving the situation. There is an option to bypass it in your browser until this is fixed. In the mean time, your patience and understanding is highly appreciated.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Fri, 22 Mar 2019 20:45:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Issues with our Website Builder]]></title>
                        <link>https://hostpapastatus.com/incident/14/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/14/</guid>
            <description><![CDATA[UPDATE: The issue is now resolved and everything is running fine.

We are experiencing issues with our Website Builder. This is already being investigated by our developers. We appreciate your patience and understanding while dealing with these problems.

HostPapa Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Thu, 14 Mar 2019 14:16:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Network issues on multiple servers]]></title>
                        <link>https://hostpapastatus.com/incident/13/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/13/</guid>
            <description><![CDATA[UPDATE: The issue is now resolved and all services are back on track.

We are experiencing some network issues on multiple servers. This is being looked into by our System Administrators. More updates to follow.

Thank you for your understanding and patience while dealing with this matter.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Sat, 09 Feb 2019 10:49:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Domain registrations/updates maintenance]]></title>
                        <link>https://hostpapastatus.com/incident/12/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/12/</guid>
            <description><![CDATA[Update: The maintenance is complete and everything should be back to normal. We are here in case you notice any problems.

.CA registry will be offline for the next 10 hours as we are conducting some needed maintenance. Any attempts to complete registrations, transfers, renewals, or changes to contact information during this time will fail, however all domains will continue to resolve. We are here for you in case you have any questions or concerns!]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Tue, 05 Feb 2019 11:15:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[hp184, x102, hp182, hp206, hp192, hp208, pro108, hp201, hp203, hp255, r117  performance problems, instability]]></title>
                        <link>https://hostpapastatus.com/incident/11/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/11/</guid>
            <description><![CDATA[Update: Updated: hp184, x102, hp182, hp206, hp192, hp208, pro108, hp201, hp203, hp255, r117 are now experiencing normal performance levels with no further problems expected. At this time we are closing this event as the shared hosting infrastructure is now fully back to normal. If you face any further problems or concerns, please reach out to our support team for assistance. We appreciate everyone's patience and understanding during this.

We are experiencing load issues on the following servers: hp184, x102, hp182, hp206, hp192, hp208, pro108, hp201, hp203, hp255, r117. This is being investigated in order to be corrected. More updates to follow.

Thank you for your understanding.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Fri, 01 Feb 2019 11:41:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Scheduled maintenance on our shared platform]]></title>
                        <link>https://hostpapastatus.com/incident/9/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/9/</guid>
            <description><![CDATA[We are running a scheduled maintenance on our shared platform. Multiple servers will be unavailable between 5 to 10 minutes maximum. This maintenance is required in order to apply security patches and updates. We appreciate your patience and understanding during this period

HostPapa Team]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Thu, 24 Jan 2019 07:58:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[hp115 performance issues]]></title>
                        <link>https://hostpapastatus.com/incident/8/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/8/</guid>
            <description><![CDATA[Update: We sincerely appreciate everyone's patience. The raid rebuild is completed.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Thu, 17 Jan 2019 15:28:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[hp122 performance problem]]></title>
                        <link>https://hostpapastatus.com/incident/7/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/7/</guid>
            <description><![CDATA[Updated: We have hp122 back online and experiencing normal performance levels. We apologize again for the inconvenience and we appreciate everyone's patience during this incident. If you have any continued problems or concerns, please reach out to our support team.

We have rebooted hp122 during a routine emergency maintenance window in order to replace some of the cables, during that process we noticed one of the raid controllers failing, as such we are rebuilding the drive. This will result in extended performance problems until the process is fully complete. We sincerely appreciate your continued patience and understanding. More updates will be posted as they become available.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Wed, 16 Jan 2019 13:45:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[r115  performance problems, instability]]></title>
                        <link>https://hostpapastatus.com/incident/6/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/6/</guid>
            <description><![CDATA[Updated: r115 is now experiencing normal performance levels with no further problems expected. At this time we are closing this event as the reseller hosting infrastructure is now fully back to normal. If you face any further problems or concerns, please reach out to our support team for assistance. We appreciate everyone's patience and understanding during this outage.

Updated: We are working to reboot the server right now. Further updates will be posted as they become available.

We are experiencing load issues on the following server: r115. This is being investigated in order to be corrected. More updates to follow.

Thank you for your understanding.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Wed, 16 Jan 2019 13:21:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[hp187  performance problems, instability]]></title>
                        <link>https://hostpapastatus.com/incident/5/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/5/</guid>
            <description><![CDATA[Updated: hp187 is now experiencing normal performance levels with no further problems expected. At this time we are closing this event as the shared hosting infrastructure is now fully back to normal. If you face any further problems or concerns, please reach out to our support team for assistance. We appreciate everyone's patience and understanding during this outage.

Updated: hp194 is back online and is now experience normal performance levels. We are continuing to work on hp187 and more updates will follow soon.

Updated: hp193 is back online from a reboot and is now experiencing normal performance levels. We are continuing to work on the remaining servers. More updates to follow.

We are experiencing load issues on the following servers: hp193, hp194, hp187 and r115. This is being investigated in order to be corrected. More updates to follow.

Thank you for your understanding.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Wed, 16 Jan 2019 11:14:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[hp259 performance problems, instability]]></title>
                        <link>https://hostpapastatus.com/incident/4/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/4/</guid>
            <description><![CDATA[Server hp259 is back online. We appreciate your patience and apologize for any inconvenience caused.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Tue, 18 Dec 2018 01:00:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Network issues on hp232]]></title>
                        <link>https://hostpapastatus.com/incident/3/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/3/</guid>
            <description><![CDATA[Updated: We are now considering this matter resolved. If you face any further problems or concerns, please reach out to our support team. 

Latest Update: The server is now operational again, we are closely monitoring the situation to ensure no further problems arise before we close this post.

Update: The issue is related to a network attack and we are working on filtering it with the help of our Network Engineers. More updates will follow.

We are experiencing some network issues on hp232. This is being looked into by our System Administrators. More updates to follow.

Thank you for your understanding.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Thu, 06 Dec 2018 14:54:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Live Chat Support Intermittent Problems]]></title>
                        <link>https://hostpapastatus.com/incident/2/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/2/</guid>
            <description><![CDATA[This situation has been fully resolved. We appreciate everyone's patience and understanding.]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Thu, 29 Nov 2018 19:06:00 +0000</pubDate>
                                                                                                        </item>
                <item>
            <title><![CDATA[Basic and Advanced Email - Webmail Interface]]></title>
                        <link>https://hostpapastatus.com/incident/1/</link>
            <guid isPermaLink="true">https://hostpapastatus.com/incident/1/</guid>
            <description><![CDATA[Resolved: We have resolved the issue with webmail and everything is working as expected.

We are currently experiencing connection problems to webmail for Basic and Advanced email servers. You may be presented with an error while logging into the webmail interface related to the MySQL service. We are working on fixing it as we speak!]]></description>
                        <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">HostPapa Status</dc:creator>
            <pubDate>Mon, 26 Nov 2018 16:40:00 +0000</pubDate>
                                                                                                        </item>
            </channel>
</rss>
