All systems are operational

Past Incidents

21st November 2024

No incidents reported

20th November 2024

No incidents reported

19th November 2024

Basic Email Papamail - Webmail Login Issues

INVESTIGATING: NOV/19/2024 - 2:30 PM EST

We are currently aware of an issue that is preventing some users on Cluster A from logging into Webmail.

HostedEmail is experiencing delays that are affecting webmail access. Please note that IMAP and POP services are working as expected.

Our dedicated engineering team is actively investigating and working to resolve the problem as quickly as possible.

We understand how important this service is to you, and we appreciate your patience. We will provide updates as soon as we have more information.

RESOLVED: NOV/19/2024 - 4:50 PM EST

We are pleased to inform you that the service is now functioning as expected.

We sincerely apologize for the disruption.

Thank you once again for your patience.

UPDATE: NOV/19/2024 - 3:55 PM EST

A fix has been implemented for this issue. We're monitoring the results now.

18th November 2024

Reseller Hosting EMERGENCY MAINTENANCE - R139

EMERGENCY MAINTENANCE: NOV/18/2024 - 10:23 PM EST

Server R139 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

COMPLETED: NOV/19/2024 - 12:30 AM EST

The emergency maintenance is complete and the server R139 is back online. We are still monitoring to ensure stability.

Should you continue having issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.
Basic Email Papamail - Webmail Login Issues

INVESTIGATING: NOV/18/2024 - 7:48 AM EST

We are aware of an increasing number of reports regarding webmail login and loading failures.

Our engineering team is actively investigating the issue.

Further updates will be provided as they become available.

RESOLVED: NOV/18/2024 - 3:00 PM EST

The issue affecting a small group of email accounts has been resolved.

Email services, including POP/IMAP and webmail, are now functioning as expected.

We apologize for any inconvenience this may have caused and are here to assist with any further issues or concerns.

Thank you for your patience and understanding.

NOV/18/2024 - 12:26 PM EST

We are currently investigating reports of some customers having connectivity issues affecting account access.

We will investigate this and follow up with updates.

NOV/18/2024 - 11:15 AM EST

Mail services have remained the same for the last hour, but are still intermittently slower than our target response times.

We are continuing to work on this and monitor the results and will post updates as they are available.

NOV/18/2024 - 10:25 AM EST

The Pop/IMAP connections are currently returning to expected levels for both mail clients and webmail access.

We are monitoring this and will provide updates.

NOV/18/2024 - 10:00 AM EST

This issue is confirmed to be affecting Cluster A mail client connections as well, with intermittent issues syncing mail clients for sending and receiving.

We are continuing to look into this, and thank you for your patience.