Some systems are experiencing issues

Past Incidents

5th June 2021

No incidents reported

4th June 2021

Basic Email Basic/Advanced Email Issue

RESOLVED: 06/05/2021 05:30 AM EST

The issue has been resolved and the servers are operating normally with email being delivered regularly again at this time.

Should you continue to have any issues, please contact our support team via LiveChat, Phone or Email/Support Ticket. You can find all our contact info at www.hostpapa.com .


UPDATE: 06/05/2021 12:15 AM EST

Our Email team has identified issues with spam filtering which causes delays with incoming emails and they are working on fixing it as soon as possible.

We will provide further updates as they become available. Thank you again for your patience.


UPDATE: 07:30 PM EST

Our Email Specialists continue to investigate the issue to resolve it as soon as possible. We are sorry for the inconvenience that this might cause you.

We will provide more updates once made available.


IDENTIFIED: 2:00 PM EST

We are experiencing issues with basic/advanced emails. This will result in some delays in email delivery. Our team is already investigating the issue.

We will provide an update once we have additional information. We are sorry for the inconvenience that this might cause you.

Email Bouncing with Error 550 - Invalid Sender

UPDATE: 17/06/2021 12:30 AM EST

Our Server Admins are continuously working to resolve the issue. We will post further updates once we have additional information.

We are very sorry for the inconvenience and thank you for your patience and understanding.


UPDATE: 14/06/2021 07:00 PM EST

Our server admins continue to work on resolving this issue. We're sincerely sorry for any inconvenience this may be causing.

Thank you for your patience and understanding. Further updates will be posted here.


UPDATE: 11/06/2021 07:00 PM EST

Our Server Admins are continuously working to resolve the issue. We will post further updates once we have additional information.

We are very sorry for the inconvenience and thank you for your patience and understanding.


UPDATE: 11/06/2021 09:00 AM EST

Our server admins continue to work on resolving this issue. We're truly sorry for any inconvenience this may be causing.

Thank you for your patience and understanding, further updates will be posted here.


UPDATE: 09/06/2021 08:00 PM EST

Our server admins are still working to fix the cause of the issue. Updates will be provided as they made available.

We sincerely apologize for the inconvenience that this has caused.

Thank you for your patience and understanding.


UPDATE: 08/06/2021 01:45 AM EST

Our server admins have narrowed down the cause of the issue and continue to investigate. Further updates will be posted here.

Thank you for your patience and cooperation in regards to troubleshooting this issue and we're sorry for any inconveniences it has caused.


UPDATE: 07/06/2021 09:00 AM EST

Our server admins are still investigating the cause of the bounce-back messages as it continues to happen on some accounts. We will post further updates once made available.

Thank you for your patience and cooperation.


UPDATE: 04/06/2021 07:00 PM EST

Our Server admins are still investigating the cause of the bounce-back messages. We will post further updates once made available.

Thank you for your patience and we apologize for the inconvenience caused.


INVESTIGATING: 04/06/2021 09:00 AM EST

Some clients are experiencing bounce-back messages on emails being sent from cPanel email accounts. The error notes 550 - Invalid Sender.

Our Server Health team is investigating this currently. Further updates will be posted here.

Thank you for your patience and cooperation.

3rd June 2021

No incidents reported