Past Incidents

EMERGENCY REBOOT: APR/02/2026 - 01:15 AM EST

Server WS04 is having reboot performed on it, and as such, services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

COMPLETED: March 31, 2026, 10:10 AM

We have completed the maintenance on our Chat Application.

The Chat team will continue to monitor in case of any further issues.

MAINTENANCE: March 31, 2026, 08:05 AM

Our Live Chat system is currently undergoing scheduled maintenance. You may experience difficulty reaching us via chat during this time.

We will provide further updates as they become available.

In the meantime, you can still contact us by phone or by submitting a support ticket.

Thank you for your patience and understanding.

INVESTIGATING: MAR/30/2025 10:38 PM

We are actively investigating the reported incidents impacting both the Shared and VPS environments in the Miami data center. Rest assured, we are working to identify the root cause and will provide updates as soon as more information is available.

If you have any questions or need further assistance, please contact our support team via chat, phone, or ticket/email.