All systems are operational

Past Incidents

6th April 2023

Web Hosting NS1/NS2 - DNS Not Resolving

RESOLVED: April/6/2023 08:35 AM EST

The issue with our DNS is now resolved and services should be working properly at this time.

Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

INVESTIGATING: April/6/2023 08:00 AM EST

We are currently experiencing network connectivity issues with nameservers ns1 and ns2.hostpapa.com

This has been identified by our server health team, and they are working to resolve the issue as soon as possible.

We sincerely apologize for the inconvenience caused. We will post further updates on this page until the issue is resolved.

Web Hosting S115 - Emergency Maintenance

FIXED: April/08/2023 - 5:00 AM EST The emergency maintenance has been completed, and S115 is operating normally again.

Should you continue to have any issues, please don't hesitate to contact our support team via LiveChat, Phone, or Email/Support Ticket.

You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

UPDATE: Apr/07/2023 12:00 AM EST

Our System Admins are still working on a permanent fix for the cause of the load and the temporary blocks to wp-cron and wp-login to mitigate the issue are still in place.

We sincerely apologize for any inconvenience caused.

We will post updates as soon as they are made available.

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UPDATE: Apr/06/2023 8:30 AM EST

The load has returned on the server and our System Admins have blocked the wp-cron and wp-login as part of the mitigation process.

We sincerely apologize for any inconvenience caused.

We will post updates once they are available. Thank you for being so patient.

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UPDATE: Apr/06/2023 8:10 AM EST

The load has been stable on the server and our System Admins have removed the blocks for wp-cron and wp-login as part of the mitigation process.

We appreciate your patience in this matter.

Should you continue to have any issues, please don't hesitate to get in touch with our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

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EMERGENCY MAINTENANCE: April/06/2023 - 6:40 AM EST

S115 is having emergency maintenance performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

We will post updates once they are available. Thank you for being so patient.

Web Hosting HP313 - High Server Load

FIXED: April/08/2023 - 5:00 AM EST

HP313 is up and running at the moment.

We sincerely apologize for the inconvenience caused and really appreciate your patience during this period.

If you encounter any issues, do not hesitate to contact our support via chat, phone, or email.

UPDATE: Apr/07/2023 12:00 AM EST

Our System Admins are still working on the issues presented on this server and looking for a permanent fix for it.

We appreciate your patience during this time and we'll post new updates as soon as possible.

We sincerely apologize for any inconvenience caused.

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IDENTIFIED: Apr/06/2023 12:47 AM EDT

HP313 is experiencing high load issues that may affect the ability of clients to access services/accounts on that server.

This has been identified by our server health team, and they are working to resolve the issue as soon as possible.

We sincerely apologize for the inconvenience that this might have caused. We will post further updates on this page until the issue is resolved.

UPDATE: April 06, 2023 - 12:40 PM EDT

Our System Admins are still working on the issues in the server. They just turned on mitigation for xmlrpc.php only.

We will post further updates as made available. Thanks for your patience.

5th April 2023

Web Hosting S200 - Emergency Maintenance

EMERGENCY MAINTENANCE: Apr/05/2023 - 5:00 PM EDT

S200 is having emergency maintenance performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

We will post updates once available. Thank you for your patience.

FIXED: Apr/05/2023 - 6:15 PM EDT

The emergency maintenance has been completed and S200 is operating normally again.

Should you continue to have any issues, please don't hesitate to contact our support team via LiveChat, Phone, or Email/Support Ticket.

You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.
Web Hosting ns1/ns - DNS Not Resolving

RESOLVED: April/5/2023 12:08 AM EDT

The issue with our DNS is now resolved and services should be working properly at this time.

Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

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INVESTIGATING: April/4/2023 11:33 PM EDT

We are currently experiencing network connectivity issues with nameservers ns1 and ns2.hostpapa.com

This has been identified by our server health team, and they are working to resolve the issue as soon as possible.

We sincerely apologize for the inconvenience caused. We will post further updates on this page until the issue is resolved.

4th April 2023

No incidents reported

3rd April 2023

Web Hosting S115 - Emergency Maintenance

FIXED: Apr/06/2023 1:30 AM EDT

The load has been stable on the server and our System Admins have removed the blocks for wp-cron and wp-login as part of the mitigation process.

We appreciate your patience in this matter.

Should you continue to have any issues, please don't hesitate to get in touch with our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

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UPDATE: Apr/06/2023 12:00 AM EDT

Our System Admins are still working on a permanent fix for the issue.

We will post updates as soon as it is fully resolved. We apologize for the inconvenience caused.

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UPDATE: April/05/2023 - 6:50 PM EDT

Our System Admins are still working on the issues presented on this server and looking for a permanent fix for it.

We appreciate your patience during this time and we'll post new updates as soon as possible.

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UPDATE: April/04/2023 - 7:00 PM EDT

The access to wp-admin was enabled; for now, it's working as expected again.

Our System Admins are still working on other issues on this server.

We will keep you posted. Thanks for your understanding.

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UPDATE: Apr/04/2023 12:00 AM EDT

Our System Admins are still working on mitigating the issues in the server.

We will post further updates as made available.

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EMERGENCY MAINTENANCE: April/03/2023 - 3:30 PM EDT

S115 is having emergency maintenance performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

We will post updates once they are available. Thank you for being so patient.

Web Hosting S115 - Emergency Maintenance

FIXED: April/03/2023 - 9:25 AM EST

The emergency maintenance has been completed, and S115 is operating normally again.

Should you continue to have any issues, please don't hesitate to contact our support team via LiveChat, Phone, or Email/Support Ticket.

You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

EMERGENCY MAINTENANCE: April/03/2023 - 8:30 AM EDT

S115 is having emergency maintenance performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

We will post updates once available. Thank you for your patience.