Past Incidents

FIXED: Apr/12/2023 08:15 AM EST

A fix for this has now been deployed and our testing shows that credit card payment is now working normally, but we are watching the issue closely to ensure resolution. Please reach out to our Support via Live Chat, Phone or Email, if you are still encountering issues when making credit card payments.

INVESTIGATING: Apr/12/2023 06:40 AM EST

We are currently experiencing some issues with our payment processor preventing some orders to complete. Our team is currently investigating the problem and updates will be posted here regarding the issue.

We're sorry for the inconvenience this is causing at this time and are working to correct it as soon as possible.

COMPLETED: Apr/11/2023 4:45 AM EST

The emergency maintenance has been completed and R203 is operating normally again.

Should you continue to have any issues, please don't hesitate to get in touch with our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

EMERGENCY MAINTENANCE: Apr/11/2023 4:10 AM EST

R203 is having emergency maintenance performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

We will post updates once available. Thank you for your patience.

UPDATE: Apr/11/2023 09:50 AM EST

Our System Admins are still working on a permanent fix for the cause of the load and the temporary blocks to wp-cron and wp-login to mitigate the issue are still in place.

We sincerely apologize for any inconvenience caused.

We will post updates as soon as they are made available.

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EMERGENCY MAINTENANCE: April/10/2023 - 02:20 AM EST

S115 is having emergency maintenance performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

We will post updates once they are available. Thank you for being so patient.

S115 is experiencing high load issues that may affect the ability of clients to access services/accounts on that server.

This has been identified by our server health team, and they are working to resolve the issue as soon as possible.

We sincerely apologize for the inconvenience that this might have caused. We will post further updates on this page until the issue is resolved.