Past Incidents

COMPLETED: April/14/2023 - 5:45 AM EST

The emergency maintenance has been completed for the aforementioned servers.

Should you continue to have any issues, please don't hesitate to get in touch with our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

UPDATE: April/14/2023 - 5:00 AM EST

The maintenance on server WS06 and WS05 has been completed. The WS08 server is on going.

Further updates will be posted once available. Thank you for your patience.

UPDATE: April/14/2023 - 4:00 AM EST

The maintenance on server WS07 has been completed. The WS05, WS06 and WS08 server is on going.

Further updates will be posted once available. Thank you for your patience.

EMERGENCY MAINTENANCE: Apr/14/2023 01:30 AM EST

We will be having emergency maintenance performed on multiple servers and as such services located on this server may be affected and become inaccessible.

ws05.servername.online, ws06.servername.online,
ws07.servername.online, and
ws08.servername.online

We sincerely apologize for any inconvenience caused.

We will post updates once available. Thank you for your patience.

INVESTIGATING: April/13/2023 - 4:00 PM EDT

We are currently investigating an issue related to the following LunarPages DNS values where some users might be experiencing problems loading their website and getting emails if using the following DNS for their domain.

ns1.lp.hostpapa.com ns2.lp.hostpapa.com

Our technicians are working to resolve the issue as soon as possible, you can check back here for updates which will be posted as they occur.

Thank you for your patience and cooperation.

FIXED: Apr/12/2023 08:15 AM EST

A fix for this has now been deployed and our testing shows that credit card payment is now working normally, but we are watching the issue closely to ensure resolution. Please reach out to our Support via Live Chat, Phone or Email, if you are still encountering issues when making credit card payments.

INVESTIGATING: Apr/12/2023 06:40 AM EST

We are currently experiencing some issues with our payment processor preventing some orders to complete. Our team is currently investigating the problem and updates will be posted here regarding the issue.

We're sorry for the inconvenience this is causing at this time and are working to correct it as soon as possible.