All systems are operational

Past Incidents

23rd October 2024

Web Hosting Sxxx servers - Networking issue

Investigating: Oct/23/2024 - 3:00 PM

We are currently experiencing an issue with the SXXX servers. Users are unable to access WHM.

Our team is actively investigating the issue. We have confirmed that SSH access is working fine, but WHM access is currently unavailable. We are working to identify the root cause and will provide updates as soon as more information is available.

If you have any questions or need further assistance, please contact our support team via chat, phone, or ticket/email.

We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue.

Resolved: Oct/23/2024 - 4:50 PM EDT

The issue has been resolved. WHM access is now fully restored, and all services are operating normally.

Our team identified the root cause of the issue and implemented a fix. We have verified that WHM access is functioning correctly.

We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. If you have any further questions or need assistance, please contact our support team at www.hostpapa.com/contact.

Thank you for your understanding.

22nd October 2024

HostPapa Dashboard HP Dashboard Credential Issues

Investigating: October 22, 2024 - 11:45 AM EST

Issue: We have received reports from some customers experiencing issues with the HP Dashboard where their credentials are failing, even though they are correct.

Impact: Affected customers may be unable to log in to the HP Dashboard.

Current Status: Our team is actively investigating the issue and working to find a fix as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience.

Next Update: We will provide an update as soon as we have more information or within the next hour.

Contact: If you have any questions or need further assistance, please contact our support team via chat, phone, or email/ticket.

Resolved: October 22. 2024 - 12:30 PM EST

Resolution: Our team has identified and fixed the issue. Affected customers should now be able to log in to the HP Dashboard without any problems.

Impact: The issue has been resolved, and the HP Dashboard is functioning normally.

Contact: If you continue to experience any issues or have any questions, please contact our support team at hostpapa.com/about-hostpapa/contact/
Web Hosting WS08 - EMERGENCY MAINTENANCE

COMPLETED: Oct/22/2024 - 7:40 AM EST

The emergency maintenance is completed and the server WS08 is back online. We are still monitoring to ensure stability.

Should you continue having issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.

EMERGENCY MAINTENANCE: Oct/22/2024 - 7:30 AM EST

WS08 is having emergency maintenance performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

21st October 2024

No incidents reported