Some systems are experiencing issues

Past Incidents

18th September 2020

No incidents reported

17th September 2020

xen118 Emergency Maintenance

COMPLETE: 12:00 PM EST

The emergency maintenance has been completed and xen118 is back online and operating normally at this time.


Server xen118 is currently undergoing emergency maintenance and will be back online as soon as possible.

Clients with services on this server may notice latency in requests or site not loading errors intermittently. We will provide further updates via this status page as they are made available.

Our server health team is working on the issue directly at this time, and we thank you for your patience and understanding while its being resolved.

16th September 2020

No incidents reported

15th September 2020

Email bounceback messages

RESOLVED 08:00 PM EST

Our Server Admins have implemented the fix, and this issue should be resolved.

If you are still experiencing issues with your emails, feel free to contact our support channels through phone or chat so we can further assist you.

We apologize for any inconvenience that this has caused you.


UPDATE: 5:00 PM EST

The cause of the issue was already identified and our team is still working to solve the bounceback issue. Thank you for your patience.

More updates will be posted here.


UPDATE: 2:30 PM EST

Our server health team is still working to solve the bounceback issue. Thank you for your patience.

More updates will be posted here.


Our server health team is currently investigating bounceback email issues, and we are working to resolve this issue as quickly as possible. Thank you for your patience and cooperation in regard to troubleshooting this issue.

More updates will be posted here.