All systems are operational

Past Incidents

17th July 2021

No incidents reported

16th July 2021

Web Hosting Emergency Maintenance - HP293

COMPLETE: July/16/2021 04:00 AM EST

The emergency maintenance has been completed successfully.

Should you continue to have any issues, please contact our support team via LiveChat, Phone or Email/Support Ticket. You can find all our contact info at .


HP293 will be having emergency maintenance performed on it and as such services located on this server may be affected.

Further updates will be posted here. Thank you for your patience.

15th July 2021

Advanced Email Basic/Advanced Email Issue


Our engineering team has fixed the issue. If you are still experiencing issues with your emails, please contact our Support team through Live Chat, Phone, or Email [email protected]

Thank you for your patience in this matter.

UPDATE: July/15/2021 2:30 PM EST

Our engineering team has applied some fixes, and we are monitoring our services while they are bringing them back online. Some users will still be temporarily affected and may need to log back in and reauthenticate if an issue is experienced.

We will post more updates when available.

Thank you for your continued patience.

IDENTIFIED: July/15/2021 08:25 AM EST

The cause of the issue has been identified and our engineering team is working to resolve it as quickly as possible.

Thank you for your continued patience.

ONGOING: July/15/2021 06:50 AM EST

The issue continues to be investigated. We appreciate your continued patience.

INVESTIGATING: July/15/2021 05:00 AM EST

We are currently experiencing a connection issue for a small set of HostPapa Basic/Advanced email accounts.

We are investigating this at this time, and will provide updates as they are available.

Thank you for your patience.