All systems are operational.
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The issue affecting outbound email delivery for some PapaMail customers has been resolved.
Email delivery is now operating normally.
We apologize for any inconvenience caused and appreciate your patience while our technical teams worked to restore the service.
We are currently investigating an issue affecting outbound email delivery for some PapaMail customers.
Some messages sent to external recipients may be delayed, rejected, or delivered to the spam/junk folder.
Our technical teams are actively working to resolve the issue and restore normal email delivery as quickly as possible.
We apologize for the inconvenience and will provide further updates as more information becomes available.
The Dashboard is now fully operational and you should be able to access your account without any issues.
We sincerely appreciate your patience while our team worked to resolve this. Should you continue having issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.
We are currently investigating reports of accessibility issues affecting the main Dashboard.
Our engineering team is working to identify the root cause in order to restore the accessibility as soon as possible.
We sincerely apologize for this disruption to your workflow and will provide further updates here as soon as more information becomes available.
The emergency maintenance affecting our standalone email services has been successfully completed.
DNS functionality has been fully restored, and all affected standalone email services are now operating normally.
Our engineering team has confirmed that the issue has been resolved and no further service impact is expected at this time.
We sincerely appreciate your patience and understanding while our team worked to restore normal operations.
Maintenance is currently underway for our standalone email services, which may cause temporary DNS disruptions.
Our engineering team is actively working to restore normal operations as quickly as possible; please note that customers with an active HostPapa web hosting plan are not affected by this window.
We apologize for any inconvenience this may cause and sincerely appreciate your patience and understanding.
All services on res-cp4.yyz2 have now recovered and are accessible again.
The affected services have been restored, and normal server functionality has resumed. Our technical team will continue monitoring the server closely to ensure the environment remains stable.
We appreciate your patience while this issue was being addressed.
We are currently investigating an issue affecting the MySQL service on res-cp4.yyz2.
Our technical team is actively working to restore normal service as soon as possible.
We apologize for the inconvenience and will provide further updates as they become available.
The emergency reboot was completed and the server sh-dns1.yyz2 is back online. We are still monitoring to ensure stability.
Should you continue having issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.
Server sh-dns1.yyz2 is having an emergency reboot performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
The emergency maintenance is complete and the server LAX VHI is back online. We are still monitoring to ensure stability.
Should you continue having issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.
Emergency maintenance is currently underway on LAX VHI
During this period, services hosted on the server may experience intermittent disruptions or temporary unavailability.
Our engineering team is actively working to complete the required maintenance and restore all services to normal operation as soon as possible.
We apologize for any inconvenience this may cause and sincerely appreciate your patience and understanding.
The emergency maintenance is complete and the server sh-wpl2.lax2 is back online. We are still monitoring to ensure stability.
Should you continue having issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.
Emergency maintenance is currently underway on sh-wpl2.lax2.servername.online.
During this period, services hosted on the server may experience intermittent disruptions or temporary unavailability.
Our engineering team is actively working to complete the required maintenance and restore all services to normal operation as soon as possible.
We apologize for any inconvenience this may cause and sincerely appreciate your patience and understanding.
FIXED: AUG/21/2026: 7:00am
The payment gateway issue has been resolved, and payments and new orders should now be processing normally.
If you continue to experience any difficulties with a payment or placing a new order, please contact our Support Team via live chat or phone, or open a support ticket so we can assist you.
We sincerely apologize for the inconvenience and appreciate your patience and understanding while we worked to resolve this issue.
Unfortunately, we are currently experiencing difficulties with our payment gateway, which may prevent some customers from completing payments or placing new orders.
If you are experiencing issues with a payment or placing a new order, please contact our Support Team via live chat or phone, or open a support ticket and we’ll be happy to assist you.
We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve the issue.
FIXED: AUG/19/2026 - 08:00 AM EST
The emergency maintenance has been completed, and the issue affecting server WS09 has been resolved. Services on the server are now fully operational and accessible.
We sincerely apologize for any inconvenience caused and appreciate your patience and understanding.
EMERGENCY MAINTENANCE: AUG/19/2026 - 03:00 AM EST
Server WS09 is having an emergency maintenance performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
RESOLVED: 14/08/2026: 08:33PM
The DNS and post-migration issues have been successfully resolved. Rest assured, our Systems Team is closely monitoring the server sh-wpl2.lax2 to ensure full stability.
Should you continue having issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.
UPDATE: 14/08/2026: 09:00am
We are continuing to work on the issue affecting some customers recently migrated to sh-wpl2.lax2.servername.online.
Our Systems team is actively working on a permanent resolution to ensure that all affected services are fully restored and operating as expected.
We understand the impact this issue may be having and sincerely apologize for the continued inconvenience. We will provide another update as soon as we have further information to share.
We are currently investigating an issue affecting some customers recently migrated to sh-wpl2.lax2.servername.online. Some customers may experience DNS resolution issues, missing website content, or incomplete service configuration. Our Systems team is actively working to restore all affected services as quickly as possible. We apologize for the inconvenience and will provide further updates as they become available.