Emails Issue - Multiple Servers Friday 2nd August 2024 14:32:00

IDENTIFIED: Aug/02/2024 - 2:15 PM EDT

Our Engineering team identified an issue with the mail provider where customers are getting different errors.

We are currently working on the issue and looking for a permanent fix.

We sincerely apologize for the inconvenience this might be causing on your side.

We will post further updates once available.

RESOLVED: Aug/03/2024 - 12:00 PM EDT

We are pleased to inform you that the issue affecting web hosting emails across multiple servers has been resolved. Our Engineering and Server Health Teams have worked diligently to identify and implement a permanent fix.

We sincerely apologize for the long time without an update and for any inconvenience this may have caused. We understand the importance of reliable email services and appreciate your patience and understanding during this time.

If you have any further questions or need assistance, please do not hesitate to contact our 24/7 support team.

Thank you for your continued support.

Posted 3 months ago

INVESTIGATING: Aug/02/2024 - 09:45 PM EDT

Due to recently reported cases, we are reinvestigating this email incident affecting all servers. Our Server Health Team is diligently working to identify the root cause and implement a permanent fix.

This issue may cause disruptions in email sending and receiving for some users.

We sincerely apologize for any inconvenience this may have caused. We understand the importance of reliable email services and appreciate your patience and understanding during this time.

If you have any questions or need further assistance, please contact our support team.

Thank you for your comprehension and continued support.

Posted 3 months ago

UPDATE: Aug/02/2024 - 09:15 PM EST

After a thorough investigation, MailChannels Support identified that numerous IP addresses are currently blocked in the RBL spam-fighting tool due to spamming reputation. HostPapa’s MailChannels detects and blocks emails linked to these IP addresses known for spamming.

Currently, there is no known blocking issue from the HostPapa side. Please contact the intended recipient to check and resolve the issue with their email provider. For further information, please visit: https://check.spamhaus.org/returnc/vol/204.44.192.78/

If you have any questions or issues, please contact our 24/7 support team.

Posted 3 months ago

INVESTIGATING: Aug/02/2024 - 6:00 PM EDT

We are still investigating the cause of a temporary SMTP block affecting our services. Our Server Health Team is diligently working to identify the root cause and implement a permanent fix.

This issue may cause disruptions in email sending and receiving for some users.

We sincerely apologize for any inconvenience this may have caused. We understand the importance of reliable email services and appreciate your patience and understanding during this time.

If you have any questions or need further assistance, please contact our support team.

Thank you for your comprehension and continued support.

Posted 3 months ago