MySQL Connectivity Issues - sh-cp5-au Monday 2nd February 2026 19:54:00

INVESTIGATING: FEB/02/2026 - 07:54 PM EST

Our Server Health team is currently investigating performance issues affecting server sh-cp5-au. The issue is specifically related to the MySQL database server.

Our team is actively and diligently working to identify the root cause and implement a resolution.

We are committed to restoring full performance as quickly as possible and will post the next update as soon as new information is available.

RESOLVED: FEB/02/2026 - 09:10 PM EST

We have performed an emergency maintenance on server sh-cp5-au and we are glad to announce that it is back online. We are still monitoring to ensure stability.

Should you continue having issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.

Posted 22 hours ago