Update 02:59 AM EST:
This has been resolved and our phone systems should be fully operational.
Thank you for your kind patience and if you continue to experience problems, please reach out to our support team via chat or by opening a ticket from your Dashboard. We appreciate your understanding and sincerely apologize for any inconvenience caused
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Update 12:21 AM EST:
We are aware of the instability that's still affecting our phone support systems, our team is on site and continue to work to restore the full functionality of the system.
In the meantime please reach out to our support team via chat or by opening a ticket from your Dashboard should you require urgent assistance. We appreciate your understanding and sincerely apologize for any inconvenience caused.
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Update 11:21 PM EST:
Our Phone Support System is now back online, our team will remain actively monitoring the system until the issue is considered fully resolved.
If you continue to experience problems, please reach out to our support team via chat or by opening a ticket from your Dashboard. We appreciate your understanding and sincerely apologize for any inconvenience caused.
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Update 10:31 PM EST:
We've received reports of similar issues still affecting our Phone Support Systems, and our team is currently investigating the problem. Access to our Support via telephone will be unavailable during this process. We apologize sincerely for the inconveniences caused.
Further updates will be posted here as we have more information available.
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Update 09:54 PM EST:
This has been resolved and our Phone Support System is back online.
Thank you for the kind patience and once again we apologize sincerely for the inconveniences caused.
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Phone Support Systems are currently unavailable due to an unfortunate technical issues. Our team have identified the problem and is working hard to restore access as soon as possible. We apologize sincerely for the inconveniences caused.