Fixed: June 23, 2022 08:30 AM EST
Our System Admins were able to apply a fix to resolve the errors. We are monitoring the status of the domain renewals and making sure that everything has been sorted.
If you encounter any issue, do not hesitate to contact us immediately.
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IDENTIFIED: June 22, 2022 12:00 AM EST
Our System Admins were able to identify the cause of the issue and applied a fix to resolve the errors. We are monitoring the status of the domain renewals and making sure that everything has been sorted.
We will post further updates as they are made available.
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INVESTIGATING: June 21/2022 12:00AM
Our System Admins are still investigating the cause of the issue regarding automatic domain renewals.
If you receive notifications of a domain not being renewed although it is paid, please contact us via chat/phone or submit a support ticket.
We sincerely apologize for the inconvenience caused. We will post further updates once made available.
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INVESTIGATING: June 20/2022 2:00AM
We are experiencing technical difficulties renewing some domain registrations. This is closely monitored and our technicians are working to resolve the issue. If you receive notifications of a domain not being renewed although it is paid, please contact us via chat/phone or submit a support ticket