r135 - Database Connection Error Tuesday 16th May 2023 16:11:55

INVESTIGATING: May/16/2023 - 12:10 PM EDT

Our Server Health team is currently investigating performance issues affecting one of our servers - r135

Customers with accounts on this server may notice an intermittent database connection error for their websites.

We apologize for the inconvenience and will share updates here as they are made available.

FIXED: May/16/2023 - 2:35 PM EDT

The issue with r135 database connection is solved. The server is up and running.

We apologize for the inconvenience and appreciate your patience. Please don't hesitate to reach out to our support if you encounter any issues on your side.

Posted 1 year ago

UPDATE: May/16/2023 - 12:30 PM EDT

Our Technicians will reboot the server and apply other implementations to the server. MySQL is down at the moment.

We will update you as soon as the issue is fixed. Thanks!

Posted 1 year ago