Past Incidents

FIXED (12:11 AM EST) - This incident has been resolved and server connectivity has been stabilized.

MONITORING (09:35 PM EST) - We have successfully identified the problem affecting r130. A fix has been implemented, and we're monitoring the results.

INVESTIGATING - Our Server Health team is investigating an issue with our server r130. During this time, you may experience downtime with Emails and Website. Similar issues are not detected on any other servers in our fleet at the moment.

We apologize for the inconvenience and will share an update once we have more information.

FIXED (03:30 AM EST) - Our monitoring on the server is showing that load is now stable, and sites are loading without issues. This is now fixed, but if you are still experiencing issues or have any other concerns or questions, please do reach out to our 24/7 support, via Phone, Live Chat or Emails:

https://www.hostpapa.com/about-hostpapa/contact/

MONITORING (03:02 AM EST) - A fix to the reported performance issues have been implemented by our Server Health Team, and we are currently monitoring the server load as well as performance of sites hosted in the server.

INVESTIGATING (02:36 EST) - Our server health team is currently investigating a performance issue affecting the hp295 shared server. This affects Websites & Emails hosted under the server. Similar issues are not detected on any other servers in our fleet at the moment.

Updates will be posted as soon as they come in. We sincerely apologize for the inconveniences caused.

UPDATE: Maintenance/Upgrade has been completed. Protection Power dashboard is back online.

Our Protection Power Infrastructure is currently undergoing a Scheduled Maintenance and Upgrade. Due to the complexities involved we expect maintenance activity to extend for 12 hours during which the Client Portal will be taken offline and switched to Maintenance Mode.

We will keep you updated on the progress of this upgrade, and we sincerely apologize for the inconveniences caused.