Past Incidents

UPDATE: The issue is now resolved and all services are back on track.

We are experiencing some network issues on multiple servers. This is being looked into by our System Administrators. More updates to follow.

Thank you for your understanding and patience while dealing with this matter.

UPDATE: 10:36 EST

This incident is now resolved and all cluster A users should no longer have IMAP issues.

UPDATE: 09:47 EST

We have implemented a fix for this issue and we are already starting to see an improvement in IMAP connections on Cluster A.

UPDATE: 09:35 EST

We have identified the cause of this IMAP connection issue on Cluster A. Steps are being taken to more evenly distribute users across the IMAP nodes. Further updates will be posted here.

We are currently experiencing incident that is impacting Hostedemail, (IMAP, Cluster A). Some Basic/Advanced email users may be experiencing login failure using IMAP connection. Our operations team is currently investigating the issue. We will update as soon as we've identified the issue.