Past Incidents

UPDATE - DEC/08/2019 01:04 AM EST

The scheduled maintenance has now been completed.

UPDATE - DEC/07/2019 11:55 PM EST

This maintenance is now in progress, we'll post updates as necessary.

UPDATE - Dec/07/2019 07:35 PM EST

Reboots will be performed again on nodes in our Basic/Advanced Mail Service in order to maintain our data redundancy levels. Detailed of the maintenance timeframe is as follows:

Start time Dec 7, 11:55 PM EST

Estimated duration 1 hour and 5 minutes

The expected downtime is 1-2 mins (twice). The reboot will cause a short blip of services impacting your email services, with it restored fully afterwards. We'll keep you updated and we sincerely apologize for the inconveniences caused.

Upcoming scheduled maintenance notice:

Our Engineering team will be performing reboots on nodes in our PapaMail service. During this time users may experience brief disconnects and reconnects with their services.

Start time: December 7, 00:00 EST

We apologize for any inconveniences this may cause to you!

Update 8:20am EST:

The issue has been resolved. Thank you for the patience.

Our voice support phone lines are down at the moment. You may be able to dial but we can not pick up the calls currently.

This is being investigated and we will update this status page periodically until resolved.

We're sorry for the inconvenience. You can still contact support via our ticket system, by email and via our LiveChat support at our website (https://www.hostpapa.com).

UPDATE - This has now been fixed, once again we truly apologize for any inconveniences caused. Please reach out to our support via Live Chat, Phones or Submit a Ticket, if you have any questions or concerns.

09:50 PM - We have identified an issue preventing access to the Website Builder interface and management system. At this time our Technicians are investigating the error. In the meantime thank you for your patience and sincere apology for the inconveniences caused.

We'll post further updates here, should you have any questions, or concerns please do reach out to our Live Support, or submit a Support Ticket via the Dashboard.

4AM EST to 7AM EST

Protection Power is undergoing scheduled maintenance to upgrade internal systems for around 3 hours from 4 AM EST to 7 AM EST. Although the Protection Power dashboard may be inaccessible during this upgrade, there will be no downtime on your websites and your website protections, scans will continue as is.