Past Incidents

Update 04:43 PM EST

The issue with basic/advanced email is solved.

Thank you for your patience.

Update 02:05 PM EST

Our team is continuing to work on the issue. Services are beginning to recover and fewer users are currently being impacted.

It was recommended by our server engineers to users not use the reindex feature during the degraded performance window.

We apologize for the inconvenience and will share updates here as they are made available.

Update 11:35 AM EST

Customers may experience downtime when interfacing with webmail or other email client protocols.

We apologize for the inconvenience and will share updates here as they are made available.

INVESTIGATING: 10:30 AM EST

A small set of users may experience the inability to connect to our Basic/Advanced email platform at this time.

Our server engineers are investigating the issue, and we will post further updates here as we receive them.

RESOLVED 6:30 AM EST

Our Server Health team has performed the maintenance on server hp116 and the high load is no longer present. This issue will be closed at this time as the server is operating normally again.

Thank you for your patience and cooperation.

UPDATE 4:35 pm EST

Our Server Health team performed a maintenance on server hp116 and the high load in the server is normalizing now. The SH team is still monitoring the server.

We apologize for the inconvenience and will share updates here as they are made available.

UPDATE - 11 am EST

Our Server Health team is still working on server hp116 to improve its performance.

We will share updates as they are made available.

Our Server Health team is currently investigating into performance issues affecting one of our shared servers - hp116.

Customers with accounts on this server may notice slower loading times or disruption for their websites, emails and cPanel.

We apologize for the inconvenience and will share updates here as they are made available.