Past Incidents

UPDATE 5:40 pm EST

The issue with hp295 database connection is solved. The server is up and running.

We apologize for the inconvenience and thank you for your patience. Please don't hesitate to reach out to support should you require further assistance, or have any questions about this.

UPDATE 1:30 pm EST

Our Server Health team has performed the maintenance on server hp295 and the database connection is normalizing now. The SH team is still monitoring the server.

We apologize for the inconvenience and will share updates here as they are made available.

Our Server Health team is currently investigating into performance issues affecting one of our servers - hp295.

Customers with accounts on this server may notice an intermittent database connection error for their websites.

We apologize for the inconvenience and will share updates here as they are made available.

UPDATE 6:20 pm EST

Our Server Health team performed a maintenance on the server. The server s102 is now up and running.

We apologize for the inconvenience and thank you for your patience.

Our Server Health team is currently investigating into performance issues affecting one of our servers - s102.

Customers with accounts on this server may notice slower loading times or disruption for their websites, emails and cPanel.

We apologize for the inconvenience and will share updates here as they are made available.

RESOLVED: 10:40 PM EST

The issue with basic/advanced email is solved.

We apologize for the inconvenience and thank you for your patience.

INVESTIGATING: 08:30 PM EST

A small set of users may experience slowness or time outs while attempting to connect to our Basic/Advanced email platform/webmail at this time.

Our server engineers are investigating the issue, and we will post further updates here as we receive them.