Past Incidents

04:00 - 05:00 AM EST (Approx)

There will be approximately 1 hour of downtime during this maintenance in which the Protection Power dashboard will be unavailable.

We will be using this time to speed up our overall services and infrastructure stability. During this maintenance window, you will not be able to login to customer and partner portals. There will be no downtime on your websites and your website protections, scans will continue as is.

Thank you for your patience and cooperation during this maintenance.

RESOLVED: 09:12 PM EST

This incident has been resolved. If you continue to experience further issues, please clear your browser cache and try again. If the problem persists, do not hesitate to contact our support team.

We deeply apologize for the inconvenience. Thank you for your patience and cooperation.

INVESTIGATING: 08:05 PM EST

We are currently investigating issues related to Basic/Advanced email functionality.

At this time this includes bounce back errors on email delivery and timeout errors during logins. We are working to resolve this as quickly as possible and will post further updates here.

We deeply apologize for the inconvenience. Thank you for your patience and cooperation.

RESOLVED 08:50 PM EST

Our Server Engineers have resolved the issues on HP284 and the server is loading normally at this time.

Thank you for your patience. If you continue to experience issues on this server, please contact our support directly for troubleshooting.

INVESTIGATING 08:00 PM EST

Our server health team is currently investigating reported connectivity issues with the hp284 Server. This affects Websites & Emails hosted under the server. Users might not be able to access their cPanel account, website, and emails in the meantime.

Updates will be posted as soon as they come in. We sincerely apologize for the inconvenience caused.