Past Incidents

RESOLVED: 06:45 AM EST

All databases have been restored at this time, a very small amount will be restored from backups.

Should you continue to experience issues with your databases on HP221 please reach out to our support team via Live Chat, Phone or Support Ticket.

We're sorry for any inconvenience this may have caused.

03:00 AM EST

Our server health team is currently attempting to resolve an issue on HP221 that is affecting all InnoDB engine users. Anyone using InnoDB in their mySQL databases would be affected. Currently approximately 1/3 of databases on HP221 are using InnoDB.

Our server health team is working to resolve this issue as quickly as possible. Thank you for your patience and cooperation in regards to troubleshooting this issue.

Further updates will be posted here.

RESOLVED 10:05 PM EST

Our Server Health team has restored the MySQL Database Functionality on this server. We apologies for any inconvenience that this has caused you.

Thank you for your patience and understanding.

Our server health team has identified an issue currently affecting HP221, causing MySQL Database to be inaccessible. Our team is working on a fix and further updates will be posted here. Please reach out to our support team via Live Chat, should you require further assistance. We sincerely apologize for the inconvenience caused.