Past Incidents

COMPLETE: 02:24 AM EST

The MySQL Upgrade has been completed successfully. Thank you for your patience.

MySQL upgrade will be performed on HP306, HP308, HP310, HP311, and HP313 by our Server Health team. Services hosted on the said servers might experience periods of downtime while the upgrade is ongoing. We apologize for the inconvenience that this might cause you.

Further updates will be posted once made available.

WORKAROUND

A workaround for this issue has been implemented while the root cause continues to be investigated.

If you're still experiencing issues related to Protection Power service, please contact our support team for further instructions.

Thank you for your patience and cooperation.

UPDATE 03:30 AM EST

Our Protection Power team is still investigating the issue and working on the resolution. More updates will be posted when available.

Thank you for your patience.

We have received reports wherein clients located from Australia are unable to access their websites. Our Server Admins are already investigating the issue which appears to be related to our Protection Power service.

We will provide updates as they made available. We sincerely apologize for the inconvenience that this has caused you.