Some systems are experiencing issues

Past Incidents

12th December 2020

Web Hosting HP295 server offline

RESOLVED 09:54 PM EST

The server health team has restored the services to HP295 and it is functioning normally at this time.

If you continue to experience any issues, please contact our support team.

HP295 is experiencing issues at this time and remains offline. Websites and email accounts hosted here will experience connectivity issues at this time.

Our server health team is aware and working on the issue to have it resolved as quickly as possible.

Updates on the issue will be posted here. Sorry for the inconvenience that this has caused you. Thank you for your patience and cooperation.

11th December 2020

MySQL Upgrades 5.6 --> 5.7 - May Cause Minor Outages

COMPLETE: 04:00 AM EST

The MySQL updates have been completed at this time.

Should you experience any issues related to the upgrade, please contact our support via our website (https://www.hostpapa.com) and use the LiveChat, Phone or login to your dashboard to submit a ticket request.

Thank you for your patience and cooperation while the upgrade was completed.

START: 03:25 AM EST

The following servers are having MySQL version upgraded from 5.6 to 5.7 and may experience temporary, short outages during the update process.

s118 s119 s120 s121 s122 s123 s124 s125 s126 s127 s128 s129 s130 s131 s132 s133 s134 s135 s136 s137 s138 s139 s140 s141 s142 s143 s144 s145 s146 s147

Thank you for your patience and cooperation. An update will be posted here when the work is complete.

10th December 2020

MySQL version update 5.6 --> 5.7 - may cause minor access issues

COMPLETE: 04:15 AM EST

MySQL has been successfully updated on the servers listed below.

Should you have any concerns or issues after this update, please reach out to our support team via LiveChat, Phone or Support Ticket.

The following servers are having MySQL version upgraded from 5.6 to 5.7 and may experience temporary, short outages during the update process.

hp128 hp130 hp131 hp135 hp136 hp140 hp141 hp143 hp199 hp200

Thank you for your patience and cooperation. An update will be posted here when the work is complete.

9th December 2020

MySQL Updates - version 5.6 --> 5.7

COMPLETE: 04:00 AM EST

The MySQL version updates have been completed.

Should you have any issues after the upgrade, please reach out to our support team via live chat, phone or support ticket.

The following servers are having their MySQL version updated and as a result services may be offline or affected during the upgrade. Any outages would be short in duration.

r201 r202 s100 s101 s102 s113 s114 s115 s116 s117

Thank you for your patience and cooperation. An updated will be posted here again once the upgrades are complete.

Web Hosting HP301 - Server is Experiencing High Load Issues

RESOLVED: 01:55 AM EST 12/10/2020

Thank you for your patience regarding this issue. This has been identified and resolved by our Server Health Team. The server is now operating normally.

Should you experience any further issues, please reach out to our support team directly via LiveChat, Phone, or Email/Support Ticket.

UPDATE 11:00 PM EST

The server continues to have high load issues intermittently which may result in slower responses from websites and applications/email hosted on this server.

Our Server Health team already deployed a fix and they are monitoring the load to make sure that it is stable.

We will provide updates once made available.

UPDATE: 07:00 PM EST

The server load has returned to normal under server health supervision and troubleshooting and will continue to be monitored.

If you continue to experience issues on this server, please contact our support team via LiveChat, Voice or Support Ticket/Email . Thank you for your patience and cooperation.

UPDATE: 09:50 AM EST

The server continues to have high load issues which may result in slower responses from websites and applications/email hosted on this server.

We're continuing to investigate the issue and will provide further updates here as they occur. We're truly sorry for any inconvenience this may be causing you.

UPDATE: 04:30 AM EST

The server load has returned to normal under server health supervision and troubleshooting and will continue to be monitored.

If you continue to experience issues on this server, please contact our support team via LiveChat, Voice or Support Ticket/Email . Thank you for your patience and cooperation.

UPDATE 02:00 AM EST

The server load is still not stable and our Server Health team is still working on the issue.

We will provide further updates once it is made available. Sorry for the inconvenience that this has caused you.

HP301 is experiencing a high load at this time. Our Server Health team is aware of the issue and working on a solution as quickly as possible.

Services hosted from this server may experience slow loading or even failure to load until the high server load issue is resolved. Thank you for your patience and cooperation while our Server Admins investigate and resolve the issue.