Past Incidents

RESOLVED: 20/01/2021 01:30 PM EST

The root cause of the issue has been found and all servers affected have been fixed. There will be no further delays regarding provisioning of new accounts.

Should you continue to experience delays in any new account setup, please contact our support team.

INVESTIGATING: 20/01/2021 05:30 AM EST

At this time you may experience a delay in the provisioning (setup) of a new account. The issue is also affecting new accounts being setup for migrations.

Our server technicians are aware of the issue and working on a resolution at this time. Further updates will be posted here.

Thank you for your patience and cooperation.

COMPLETE: 19/01/2021, 02:00 AM EST

The server is back online and operating normally at this time.

Should you continue to experience any issues, please contact our support team via LiveChat, Phone or Support Ticket/Email.

Server C100 is experiencing issues at this time and is unreachable. As a result, services hosted on this server will not be accessible.

Our server health team is aware and working on the issue to have it resolved as quickly as possible.

Updates on the issue will be posted here. Sorry for the inconvenience that this has caused you. Thank you for your patience and cooperation.