Past Incidents

FIXED: 01/02/2021 06:50 AM EST

A fix has been applied to all servers at this time.

There may be some delay due to propagation of the new settings. Should you continue to experience issues, please test your email directly from webmail first. If it also does not work there, please reach out to our support team.

Thank you for your patience and cooperation.

UPDATE: 01/02/2021 02:45 AM EST

Most servers have had a fix applied to resolve the email delivery issue. A handful of servers have not been able to have the fix applied and we're working to update them as quickly as possible.

You may still be experiencing email delivery issues if you're email is hosted on one of the following servers. S114, S120. S131, S133, HP225

Further updates will continue to be published here. Thank you for your patience and cooperation.

UPDATE:

It seems we are still experiencing issues on this matter and we are actively working on solving them. We apologize for the inconveniences caused and we will provide further updates soon.

Resolved

The issues have been corrected by our system administrators. We thank you for your patience and understanding while dealing with this. If you still experience any issues please reach out to us via Livechat or tickets and we will help

We are experiencing some issues with email delivery due to SpamExperts. Our system administrators are working on a fix and further updates will be posted here. Please reach out to our support team via Live Chat, should you require further assistance. We sincerely apologize for the inconvenience caused.

RESOLVED:

Our engineers have implemented a fix to resolve the issue with email notifications, users should no longer expect to receive quota notifications.

We are currently investigating emails being sent in error to users by our mail service:

"Your mailbox is now at%. If this reaches 100%, you will not be able to receive any more mail. Please clear your mailbox so that you can continue to receive new messages."

There is no percentage specified in these notifications, and they have no impact on the use of the mailboxes, sending, and receiving. We are currently investigating if there is anything in common between the email accounts receiving these notices.

The users can disregard the emails and continue to use their accounts as normal. We will post updates as they are available. Sorry for the inconvenience that this has caused you.