Some systems are experiencing issues

Past Incidents

23rd April 2021

No incidents reported

22nd April 2021

Web Hosting Wordpress Admin Login Errors

RESOLVED: 24/04/2021 05:23 AM EST

Our System Administrators have fixed the issue.

If you are still experiencing issues with your account access, website, emails, etc., please contact our Support team through Live Chat, Phone, or Email [email protected]

Thank you for your patience in this matter.


UPDATE:

Our Server Admins have identified the issue and working for a permanent fix. In the meantime, a workaround has been made to be able to access the website. If you are experiencing errors with your sites, please contact our Support team through Live Chat, Phone, or Email: https://www.hostpapa.ca/about-hostpapa/contact/


UPDATE: 23/04/2021 04:00 PM EST

Our Server Admins are still investigating the issue while a temporary solution has been applied.

We will post further updates once available. We sincerely apologize for the inconvenience.


RESOLVED: 23/04/2021 06:15 AM EST

The issue has been resolved and the servers are operating normally again at this time.

Should you continue to have any issues, please contact our support team via LiveChat, Phone or Email/Support Ticket. You can find all our contact info at www.hostpapa.com .


We have received reports regarding getting Error 599 / Error 403 when trying to access/login to WordPress admin. Our Server Admins are already investigating the issue which appears to be related to our Protection Power service.

We will provide updates as they made available. We sincerely apologize for the inconvenience that this has caused you.

21st April 2021

No incidents reported

20th April 2021

VPS Hosting VPS connectivity issues

RESOLVED:

Our server health team was able to identify and resolve the issue related to the VPS server issues.

The servers are working normally at this time. If you continue to experience issues, please reach out to our support team via LiveChat, Phone, or Email/Support Ticket.


Our server health team is currently investigating connectivity issues related to websites hosted in VPS servers. Clients may notice latency in requests or site not loading errors. We will provide further updates via this status page as they are made available.

Thank you for your patience and understanding while it's being resolved. We sincerely apologize for the inconvenience caused.

Web Hosting Email clients connectivity Issues

RESOLVED:

The issue regarding email client errors has been resolved. If you are still experiencing difficulties accessing your emails using your devices, kindly contact our Support team so we can assist you further.

Thank you for your patience in this matter.


Some customers are experiencing issues to connect and use their emails in different emails clients. Our team is already investigating the issues.

We will provide an update once we have additional information. We are sorry for the inconvenience that this might cause you.