All systems are operational

Past Incidents

11th February 2022

No incidents reported

10th February 2022

No incidents reported

9th February 2022

Korax securemailserver.ca|readwebmail.ca - Login Issues

FIXED: 02/09/22 6:05 PM

The login issues have been fixed, tested and we're seeing normal logins happening now. Everything is operational again. Thank you again for your patience. If we can be of any assistance please do not hesitate to contact our Support at any time!

INVESTIGATING: 02/09/22 5:40 PM EST

Our System Administrators are currently investigating into login issues for the Webmail platform and mail server. This will affect webmail and email clients trying to login and may result in errors such as "SASL login name rejected". Thank you for your patience and understanding. We will continue to provide updates until resolved.

WFC01 - Emergency Maintenance (EMail Services)

EMERGENCY MAINTENANCE COMPLETED - Feb/09/2022 4:20 PM EST

The Emergency maintenance has completed and the Email services are back online and operational.

Thank you again for your patience. Should you continue to have any issues, please contact our support team at any time.

EMERGENCY MAINTENANCE: Feb/09/2022 11:00 AM EST

WFC01 will be having emergency maintenance performed on the MailEnable services for the server. This will affect SMTP, IMAP, POP as they will be offline. Other services such as Websites/Databases should not be affected. We apologize for any inconvenience caused.

Further updates will be posted here. Thank you for your patience.

Web Hosting S144 - Emergency Maintenance

COMPLETED: Feb/09/2022 04:00 AM EST

The emergency maintenance has been completed and S144 is operating normally again at this time.

Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

EMERGENCY MAINTENANCE: Feb/09/2022 03:25 AM EST

S144 will be having emergency maintenance performed on it and as such services located on this server may be affected. We apologize for the inconvenience caused.

Further updates will be posted here. Thank you for your patience.

8th February 2022

Phone Support System Phone Support System issue

FIXED FEB/08/2022 4:00 pm

The issue has been resolved. Thank you for the patience.

INVESTIGATING FEB/08/2022 12:00 PM

We have identified an issue with our voice support phone lines that are affecting incoming and outgoing calls. You may not be able to contact us via phone.

This is being investigated, and we will update this status page periodically until resolved.

We're sorry for the inconvenience. You can still contact support via our ticket system, by email, and via LiveChat support at our website (https://www.hostpapa.com).

Web Hosting HP222 - Emergency Maintenance

COMPLETED: Feb/08/2022 03:30 AM EST

The emergency maintenance has been completed and HP222 is operating normally again at this time.

Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

EMERGENCY MAINTENANCE: Feb/08/2022 03:00 AM EST

HP222 will be having emergency maintenance performed on it and as such services located on this server may be affected. We apologize for the inconvenience caused.

Further updates will be posted here. Thank you for your patience.

Web Hosting HP293 - Emergency Maintenance

COMPLETED: Feb/08/2022 03:00 AM EST

The emergency maintenance has been completed and HP293 is operating normally again at this time.

Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

EMERGENCY MAINTENANCE: Feb/07/2022 11:50 PM EST

HP293 will be having emergency maintenance performed on it and as such services located on this server may be affected. We apologize for the inconvenience caused.

Further updates will be posted here. Thank you for your patience.