All systems are operational

Past Incidents

28th February 2022

Ticket Support System HP Dashboard and Ticketing System - Maintenance

UPDATE: Feb/28/2022 5:45 AM EST

The dashboard and ticketing systems have been successfully updated, should you have issues make sure to contact our support team via LiveChat or Phone. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

Thank you for your understanding.

INVESTIGATING Feb/28/2022 05:00 AM EST

We are currently performing an upgrade on the ticketing and dashboard systems, the estimated downtime is around 1 hour.

More updates will be posted as they are available. Thank you for your understanding.

27th February 2022

S202 connectivity issues

FIXED: Feb/28/2022

The issue has been resolved and the S202 server is operating normally again at this time.

Should you continue to have any issues, please contact our support team through Phone, Email, and Live Chat: https://www.hostpapa.com/about-hostpapa/contact/.

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S202 server is experiencing some connectivity issues that may affect the ability of clients to access services/accounts on that server.

This has been identified by our server health team, and they are working to resolve the issue as soon as possible.

Thank you for your patience and cooperation in regard to troubleshooting this issue. We will post further updates on this page until the issue is resolved.

26th February 2022

No incidents reported

25th February 2022

Basic Email Papamail experiencing some emails issues

COMPLETED

The emergency maintenance has been completed and all email functionalities should be working properly.

Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

Thank you for your patience.

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We are experiencing a degradation in service for mail.papamail.net. Users may experience issues with receiving, sending, and logging in to the Webmail portal. Our Engineering team has been engaged, and they are currently investigating the issue.

Thank you for your patience and understanding while it's being resolved. We sincerely apologize for the inconvenience caused.

Our Engineering team has deployed a fix and Users should be able to send and receive emails as well as login to Papamail webmail. If you are still experiencing issues with your papamail accounts, please contact our Support team through Live Chat, Phone, or Email [email protected]

Thank you for your patience and understanding in this matter.

Our Engineering Team was able to identify the cause of the issue and they are still working to resolve this. We will provide further updates as they become available. We sincerely apologize for the inconvenience caused.
LiveChat Support System LiveChat is not Available

FIXED: Feb/25/2022 11:34 AM EST

LiveChat access has been restored and the issue is resolved.

The LC team continue to monitor in case of any further issues.

INVESTIGATING: Feb/25/2022 09:20 AM EST

Our LiveChat system is not operating at this time. The issue is being investigated and further updates will be posted here.

You can still reach us by phone or support ticket/email. Thank you for your patience and cooperation.