Past Incidents

• 2022-03-13 14:19

Our Engineering Team has fixed the issue. Users should be able to send and receive emails as well as log in to webmail without any problems. If you continue to experience errors, please contact our support team via LiveChat, Email, or Phone. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact. We sincerely apologize for the inconvenience. Thank you for your understanding and patience in this matter.

• 2022-03-13 13:46

We are experiencing a degradation in service for mail.papamail.net. Users may experience issues with receiving, sending, and logging in to the Webmail portal. Our Engineering team has been engaged, and they are currently investigating the issue.

Thank you for your patience and understanding while it's being resolved. We sincerely apologize for the inconvenience caused.

FIXED: MAR/10/2022 04:25 PM EST

The issue has been resolved and KVM119 is operating normally again at this time.

Should you continue to have any issues, please contact our support team via LiveChat, Phone or Email/Support Ticket. You can find all our contact info at www.hostpapa.com.

Once again, thanks for your patience and comprehension.

IDENTIFIED: MAR/10/2022 02:00 PM EST

KVM119 is experiencing an issue that may affect some customers with VPS in that server.

This has been identified by our server health team, and they are working to resolve the issue as soon as possible.

Thank you for your patience and cooperation in regard to troubleshooting this issue. We will post further updates on this page until the issue is resolved.

FIXED: MAR/09/2022 05:00 PM EST

The issue has been resolved and the r122 server is operating normally again at this time.

Should you continue to have any issues, please contact our support team through Phone, Email, and Live Chat: https://www.hostpapa.com/about-hostpapa/contact/.

Thanks again and sorry for any inconvenience this issue has caused you.

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INVESTIGATING: 03/09/2022 04:00 PM EST

Some clients are experiencing bounce-back messages on emails being sent from cPanel email accounts. The error notes connection timeouts.

Our Server Health team is investigating this currently. Further updates will be posted here.

Thank you for your patience and cooperation.