All systems are operational

Past Incidents

5th May 2022

No incidents reported

4th May 2022

Web Hosting S150 - Server Load Issues

FIXED: May/05/2022 4:00 AM EST

S150 server load is back to normal and working properly. Thank you for your patience.

Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

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INVESTIGATING: May/04/2022 10:45 PM EST

We are experiencing high load issues that may affect the ability of clients to access websites and email on server S150.

This is being investigated by our Server Health team and they are working to resolve the issue as soon as possible.

We sincerely apologize for the inconvenience that this has caused.

We will post further updates on this page until the issue is resolved.

Web Hosting S102 - Emergency Maintenance

COMPLETED: May/04/2022 11:55 AM EST

The emergency maintenance has been completed, S102 is operating normally again at this time.

We appreciate your patience and understanding during this task. If you encounter any issue, do not hesitate to contact us immediately.

EMERGENCY MAINTENANCE: May/04/2022 07:35 AM EST

S102 will be having emergency maintenance performed on it and as such services located on this server may be affected and become inaccessible. We sincerely apologize for the inconvenience caused.

Further updates will be posted once available. Thank you for your patience.

3rd May 2022

Web Hosting hp293 - Scheduled Infrastructure Migration

Ongoing: May/05/2022 9:00 AM EST

The server migrations is still ongoing, most of the accounts have been migrated. The remaining batch will be completed as soon as possible.

Thank you for your patience.

As announced via email, we have started the infrastructure upgrade for the server hp293. We highly recommend that you don’t make any changes to your website(s) until you receive another email from us confirming that the server upgrade has been completed.

The infrastructure upgrade of hp293 has been completed. The site(s) should start serving from the new server right away.

For domains using an external DNS, we have sent you an email containing the necessary changes.

Important: If you are using the server hostname hp293.hostpapa.com in your Email clients/devices as the incoming/outgoing server, please change that with either mail.yourdomainname.com (where you would replace “yourdomainname.com” with the domain of the email address you are setting up) or to hp351.servername.online (where servername.online is the actual hostname and not a placeholder).

2nd May 2022

Web Hosting S134 - Emergency Maintenance

COMPLETED: May/02/2022 04:50 AM EST

The emergency maintenance has been completed, S134 is operating normally again at this time.

Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

EMERGENCY MAINTENANCE: May/02/2022 04:30 AM EST

S134 will be having emergency maintenance performed on it and as such services located on this server may be affected and become inaccessible. We sincerely apologize for the inconvenience caused.

Further updates will be posted once available. Thank you for your patience.

1st May 2022

Web Hosting S119 - MySQL Connectivity Issue

INVESTIGATING May/01/2022 10:30 PM EST

Our Server Health team identified MySQL issues with server S119. They are working to resolve the issue as soon as possible.

This may affect the ability of clients to access services/accounts on that server. We sincerely apologize for the inconvenience caused.

We will post more information as soon as they are available.

The MySQL issue was fixed. The S119 server is up and running.

Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at https://www.hostpapa.com/about-hostpapa/contact/.

We sincerely apologize for the inconvenience.

Thank you for your patience and understanding.