All systems are operational

Past Incidents

16th July 2022

VPS Hosting KVM121 server issues

FIXED: July/16/2022 3:30 PM EST

The issue has been resolved and KVM121 is operating normally again at this time.

Should you continue to have any issues, please contact our support team via LiveChat, Phone or Email/Support Ticket. You can find all our contact info at www.hostpapa.com.

Once again, thanks for your patience and comprehension.

IDENTIFIED: July/16/2022 2:45 PM EST

KVM121 is experiencing an issue that may affect some customers with VPS on that server.

This has been identified by our server health team, and they are working to resolve the issue as soon as possible.

Thank you for your patience and cooperation in regard to troubleshooting this issue. We will post further updates on this page until the issue is resolved.

Advanced Email Papamail Login Issues

FIXED: July/16/2022 12:15 AM EST

The engineering team has successfully resolved. Currently, we are no longer experiencing any delays or failures.

We appreciate your patience and understanding and we apologize for any inconvenience this might have caused you.

INVESTIGATING: July/15/2022 11:00 PM EST

We are experiencing a degradation in service for mail.papamail.net. Users may experience issues with receiving, sending, and logging in to the Webmail portal. Our Engineering team has been engaged, and they are currently investigating the issue.

Thank you for your patience and understanding while it's being resolved. We sincerely apologize for the inconvenience caused.

15th July 2022

HostPapa Dashboard HostPapa Dashboard Accessibility Issue

INVESTIGATING: July/15/2021 01:05 AM EST

We are experiencing issues with accessing HostPapa Dashboard. Users who are trying to log in might receive a "Technical Problem" or "Authenticating Failure". Our Engineering team is already aware and working on the issue. We will post further updates as they are made available.

We sincerely apologize for the inconvenience caused.

FIXED: July/15/2022 01:58 AM EST

The issue with HostPapa Dashboard has been fixed. Users should be able to log in to their accounts now without any issues. If you are still experiencing errors, please contact our support team via LiveChat, Email, or Phone. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

We sincerely apologize for the inconvenience. Thank you for your understanding.

14th July 2022

Web Hosting HP231 - Emergency Maintenance

COMPLETED: JUL 14th, 2022 - 02:30 PM EST

The emergency maintenance has been completed, and HP231 is operating normally again at this time.

Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

EMERGENCY MAINTENANCE: JUL 14th, 2022 - 02:10 PM EST

HP231 will be having emergency maintenance performed on it and as such services located on this server may be affected and become inaccessible. We sincerely apologize for the inconvenience caused.

Further updates will be posted once available. Thank you for your patience.

Web Hosting HP227 - Emergency Maintenance

COMPLETED: JUL 14th, 2022 - 01:50 PM EST

The emergency maintenance has been completed, and HP227 is operating normally again at this time.

Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

EMERGENCY MAINTENANCE: JUL 14th, 2022 - 01:25 PM EST

HP227 will be having emergency maintenance performed on it and as such services located on this server may be affected and become inaccessible. We sincerely apologize for the inconvenience caused.

Further updates will be posted once available. Thank you for your patience.

Web Hosting HP223 - Emergency Maintenance

EMERGENCY MAINTENANCE: Jul/14/2022 01:00 AM EST

HP223 will be having emergency maintenance performed on it and as such services located on this server may be affected and become inaccessible. We sincerely apologize for the inconvenience caused.

Further updates will be posted once available. Thank you for your patience.

COMPLETED: Jul/14/2022 01:45 AM EST

The emergency maintenance has been completed, and HP223 is operating normally again at this time.

Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.