Past Incidents

13th October 2022

Phone Support System North American toll-free line not working

INVESTIGATING OCT/13/2022 02:40 PM

We are aware that our North American toll-free number 1-888-959-7272 is currently not working correctly. We are working with our carrier to restore service. In the meantime, we ask North American customers to please use 905-315-3455 to contact us. .

We're sorry for the inconvenience.

You can also contact us via our ticket system, by email and via LiveChat support at our website (https://www.hostpapa.com).

Web Hosting S119 - Emergency Maintenance

EMERGENCY MAINTENANCE: Oct/13/2022 02:25 PM EDT

S119 is currently having emergency maintenance performed on it, and as such services located on this server may be affected and become inaccessible.

Further updates will be posted once available. Thanks for your patience.

FIXED: Oct/13/2022 05:00 PM EDT

This issue has been fixed and S119 is functional as expected.

Thanks again for your patience and understanding.

12th October 2022

Web Hosting HP321 - High Server Load

HP321 is experiencing high load issues that may affect the ability of clients to access services/accounts on that server.

This has been identified by our server health team, and they are working to resolve the issue as soon as possible.

We sincerely apologize for the inconvenience this may have caused. We will post further updates on this page until the issue is resolved.

The issue has been resolved and the HP321 server is operating normally again at this time.

Should you continue to have any issues, please contact our support team through Phone, Email, and Live Chat: https://www.hostpapa.com/about-hostpapa/contact/.

11th October 2022

No incidents reported