Past Incidents

EMERGENCY MAINTENANCE: Apr/21/2023 11:00 AM EDT

HP349 is having emergency maintenance performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

We will post updates once available. Thank you for your patience.

COMPLETED: Apr/21/2023 05:45 AM EST

The emergency maintenance has been completed and R128 is operating normally again.

Should you continue to have any issues, please don't hesitate to get in touch with our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

UPDATE: Apr/21/2023 12:00 AM EDT

Our System Admins are continuously working to apply the fix to stabilize the load on the server.

We will post updates as soon as it is made available.

We sincerely apologize for the inconvenience caused.

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UPDATE: Apr/20/2023 7:00 PM EDT

Our System Admins are still working on the issue with the server load.

We will post further updates as they are made available.

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EMERGENCY MAINTENANCE: Apr/20/2023 4:40 PM EST

R128 is having emergency maintenance performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

We will post updates once available. Thank you for your patience.

FIXED: April/19/2023 7:30 AM EST

This incident with LiveChat has been resolved.

If you encounter any issues on your end, don't hesitate to reach us by phone or email to let us know.

Thanks for your patience and understanding.

INVESTIGATING: April/19/2023 7:00 AM EST

Our LiveChat system is currently experiencing some issues and you may not be able to use it properly at this time. We're investigating this currently and further updates will be provided here.

You can still reach us by phone or support ticket/email. Thank you for your patience and cooperation.

INVESTIGATING: April/18/2023 - 2:30 PM EDT

Our Server Health team identified MySQL issues with server R123. They are working to resolve the issue as soon as possible.

This may affect the ability of clients to access services/accounts on that server. We sincerely apologize for the inconvenience caused.

We will post more information as soon as they are available.