Past Incidents

10th June 2023

No incidents reported

9th June 2023

No incidents reported

8th June 2023

VPS Hosting VPS/Ded - Acronis not working properly

INVESTIGATING: Jun/08/2023 - 5:45 PM EDT

Our server health team is currently investigating an issue related to Acronis not working properly. It should only affect VPS/Dedi customers paying for backups.

We will provide further updates via this status page as they are made available.

Thank you for your patience and understanding while it's being resolved. We sincerely apologize for the inconvenience caused.

FIXED: Jun/08/2023 - 9:15 PM EDT

Our Server Admins have fixed the issue and VPS/Ded accounts must now work as expected.

If you encounter any issues, please contact our Support team through Live Chat, Phone, or Email at [email protected].

Thank you for being so patient in this matter.

Web Hosting HP303 - Emergency Maintenance

EMERGENCY MAINTENANCE: Jun/08/2023 - 3:00 PM EDT

HP303 is having emergency maintenance performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

We will post updates once available. Thank you for your patience.

FIXED: June/08/2023 - 6:05 PM EDT

The emergency maintenance has been completed, and HP303 is operating normally again.

Should you continue to have any issues, please don't hesitate to contact our support team via LiveChat, Phone, or Email/Support Ticket.

You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.