Past Incidents

COMPLETED: July/03/2023 - 11:00 AM EST

The emergency maintenance has been completed and the server HP279 is operating normally again after closely monitoring it.

Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

UPDATE: July/03/2022 10:00 AM EST

We are further investigating the issues that are affecting the performance of the server, we will update once we apply a permanent fix .

We appreciate your patience while the issue is being resolved.Further updates will be posted here.

INVESTIGATING: July/03/2022 06:00 AM EST

We are experiencing high load issues that may affect the ability of clients to access websites and email on server HP279.

This is being investigated by our Server Health team and they are working to resolve the issue as soon as possible.

We sincerely apologize for the inconvenience that this has caused.

We will post further updates on this page until the issue is resolved.

COMPLETED: June/30/2023 - 10:35 PM EST

The emergency maintenance has been completed, and servers WS05-WS09, R203, R204 are operating normally again at this time. We are still monitoring to ensure stability.

Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

EMERGENCY MAINTENANCE: June/30/2023 - 10:20 PM EST

Servers WS05-WS09, R203, R204 are having emergency maintenance performed on it, doing hardware upgrades to resolve the server stability permanently, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

We will post updates once available. Thank you for your patience.