All systems are operational

Past Incidents

9th July 2023

No incidents reported

8th July 2023

Web Hosting [VPS servers] Multiple nodes are experiencing issues

EMERGENCY MAINTENANCE: July/08/2023 - 2:00 PM EDT

The following nodes hosting some of our VPS servers are experiencing issues at this time.

kvm250 to kvm261, c100 to c103, and ws02

Website and email content may be slow or unresponsive at this time. We're investigating the issue thoroughly at the moment.

We sincerely apologize for any inconvenience caused.

We will post updates once available. Thank you for your patience.

FIXED: July/08/2023 - 7:25 PM EDT

The nodes are now stable and the server's functionality resumed. Our Server Health team is monitoring the nodes further to ensure everything works as expected.

Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

UPDATE: July/08/2023 - 4:40 PM EDT

The following nodes are functional already: c100 to c103.

The others are still under maintenance and being monitored. Once done, we'll be updating this thread.

Thanks again for your patience!

7th July 2023

Web Hosting HP279 - Performance Issues

COMPLETED: July/07/2023 - 11:35 AM EST

The emergency maintenance has been completed and the server HP279 is operating normally again after closely monitoring it.

Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

UPDATE: July/07/2023 09:50 AM EST

We are further investigating the issues that are affecting the performance of the server, we will update once we apply a permanent fix.

We appreciate your patience while the issue is being resolved. Further updates will be posted here.

INVESTIGATING: July/07/2023 06:50 AM EST

We are experiencing high load issues that may affect the ability of clients to access websites and email on server HP279.

This is being investigated by our Server Health team and they are working to resolve the issue as soon as possible.

We sincerely apologize for the inconvenience that this has caused.

We will post further updates on this page until the issue is resolved.

6th July 2023

Web Hosting HP279 - Performance Issues

COMPLETED: July/06/2023 EST

The emergency maintenance has been completed and the server HP279 is operating normally again after closely monitoring it.

Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

UPDATE: July/06/2023 09:00 AM EST

We are further investigating the issues that are affecting the performance of the server, we will update once we apply a permanent fix .

We appreciate your patience while the issue is being resolved. Further updates will be posted here.

INVESTIGATING: July/06/2023 04:00 AM EST

We are experiencing high load issues that may affect the ability of clients to access websites and email on server HP279.

This is being investigated by our Server Health team and they are working to resolve the issue as soon as possible.

We sincerely apologize for the inconvenience that this has caused.

We will post further updates on this page until the issue is resolved.