Past Incidents

FIXED: July/20/2023 - 4:50 AM EST

As of the time of this update, normal service operations have been restored, all users are now able to log in without issue, and all new send requests are being processed as expected.

Having the main issue cleared, we will now mark this incident as resolved.

We sincerely apologize for the impact this service interruption has had.

Should you continue to have any issues, please don't hesitate to get in touch with our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

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INVESTIGATING - July/20/2023 - 4:30 AM EST

We are currently experiencing an incident that is impacting Papamail Advanced/Basic, (IMAP, POP, Webmail). We have been made aware that a small amount of users on Papamail may have issues logging in to their email. Our Hosted Email engineering are investigating and we will update you shortly

COMPLETED: July/19/2023 05:40 AM EST

The emergency maintenance has been completed for the aforementioned servers.

Should you continue to have any issues, please don't hesitate to get in touch with our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

EMERGENCY MAINTENANCE: July/19/2023 02:55 AM EST

We will be having emergency maintenance performed on multiple servers and as such services located on this server may be affected and become inaccessible.

ws09.servername.online, ws10.servername.online, ws1.korax.net, ws2.korax.net, and wsd5.korax.net

We sincerely apologize for any inconvenience caused.

We will post updates once available. Thank you for your patience.

RESOLVED: July/18/2023 - 06:20 AM EST

The emergency maintenance has been completed, and R203 is back online. We are still monitoring to ensure stability.

Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

EMERGENCY MAINTENANCE: July/18/2023 - 05:15 AM EST

R203 is having emergency maintenance performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

We will post updates once available. Thank you for your patience.

EMERGENCY MAINTENANCE: July/17/2023 - 09:00 AM EST

HP299 is having emergency maintenance performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

We will post updates once available. Thank you for your patience.