Past Incidents

EMERGENCY REBOOT: SEP/02/2024 - 4:40 PM EDT

Server res-cp1.buf1 is having an emergency reboot performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

RESOLVED: AUG/02/2024 - 11:00 AM

A fix has been implemented and we are monitoring the results.

We apologize for any inconvenience caused by this issue.

INVESTIGATING: AUG/02/2024 - 9:20 AM

Our LiveChat system is currently experiencing some issues and you may be unable to use it properly now. We're investigating this currently and further updates will be provided here.

You can still reach us by phone or via a support ticket/email. Thank you for your patience and cooperation.

RESOLVED: Sep/02/2024 - 02:15 AM EST

The emergency Maintenance has been completed and sh-cp1-us.yyz2 is back online. We are still monitoring to ensure stability.

Should you continue having issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.

EMERGENCY MAINTENANCE: SEP/02/2024 -2:05 AM EST

Server sh-cp1-us.yyz2 will be undergoing emergency maintenance, the server might be rebooted multiple times during this and services wouldn't be available.

We sincerely apologize for any inconvenience caused and we appreciate your patience.

EMERGENCY MAINTENANCE: SEP/02/2024 - 01:50 AM EST

Server sh-cp1-mx.yyz2 will be undergoing emergency maintenance, the server might be rebooted multiple times during this and services wouldn't be available.

We sincerely apologize for any inconvenience caused and we appreciate your patience.

EMERGENCY MAINTENANCE: AUG/30/2024 - 01:20 AM EST

Server sh-cp1.buf1 will be undergoing emergency maintenance shortly to resolve some Protection Power provisioning issues. The server might be rebooted multiple times during this and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.