Past Incidents

EMERGENCY MAINTENANCE: 11/29/2024 - 06:45AM

The maintenance of cp5.dub1 is now complete and it's now operational. Should you have any issues, please let us know.

===============================================================

EMERGENCY MAINTENANCE: 11/29/2024 - 04:35 AM EST

cp5.dub1 is having emergency maintenance performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

We will post updates once available. Thank you for your patience.

COMPLETED: NOV/27/2024 - 04:54 AM EST

The emergency maintenance has been completed and we are glad to announce that all servers are operating normally again after closely monitoring it.

Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

Emergency Network Reboot: NOV/27/2024 - 04:45 AM EST

In order to close up all remaining steps for the November 26th Maintenance, we will perform a final network maintenance. The servers will be up, only the network connection will be lost for a few minutes.

List of Impacted Servers Include:

s100-s167

c100-c103

lax01-lax02

r200-r204

ws01-ws10

We understand the importance of staying informed during this short period. We will continue to provide status updates as new information becomes available. We sincerely apologize for any inconvenience this may cause and appreciate your understanding as we work to mitigate this risk.

IDENTIFIED: NOV/26/2024 - 11:45 PM EST

We are currently experiencing an issue with our backup services. This issue affects backup access, particularly for our dedicated customers paying for this service.

Our team is aware of the issue and is working diligently to resolve it. At this time, backups in the Los Angeles region are unavailable. We understand the importance of these backups to our dedicated customers and apologize for any inconvenience this may cause.

We are investigating the cause of this issue and are working to restore service as quickly as possible. We will provide updates on our progress as more information becomes available.

Thank you for your patience and understanding.