EMERGENCY REBOOT: JAN/07/2025 - 10:30 PM EST
Server WS04 is having an emergency reboot performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
SCHEDULED MAINTENANCE - JAN/06/2025 7:00 AM PST
The maintenance has started
Announcement on: JAN/03/2025
A subset of servers will undergo emergency maintenance on January 6th from 7:00 AM PST to January 7th at 7:00 AM PST, spanning a 24-hour window. During this period, services are expected to be down, followed by potential service degradation.
Our technology teams have identified a critical issue that requires immediate attention to ensure your dedicated hosting services' stability, security, and reliability. We are committed to completing this necessary maintenance as quickly and efficiently as possible.
We understand the importance of staying informed during this maintenance period and will continue to provide status updates as new information becomes available.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding as we work to mitigate this risk.
COMPLETED: JAN/08/2025 - 2:00 PM PST
Final Status Update:
We’re pleased to announce that the maintenance on our dedicated servers has been completed. Although we were monitoring a few servers that remained offline, all services are now fully operational.
Our team will continue to closely monitor the servers to ensure everything is running smoothly. If you encounter any issues, please don't hesitate to reach out to us immediately.
We sincerely appreciate your patience and understanding during this period and apologize for any inconvenience caused.
Thank you for your continued support.
UPDATE: JAN/08/2025 - 7 AM PST
We are happy to announce that most of the servers are operational , only a small number of servers still require special attention and are currently offline. Our dedicated team is treating these servers as a priority and checking each one meticulously to ensure they are up and running as soon as possible.
Please continue to check this page for the latest status updates. Your patience and understanding are greatly appreciated as we work through this final phase.
We sincerely apologize for any inconvenience caused and deeply appreciate your continued support during this period.
UPDATE: JAN/07/2025 - 11 AM PST
Following our emergency maintenance on a specific subset of servers, we’re pleased to report that the vast majority of servers have been successfully brought back online ahead of schedule.
A small number of servers still require special attention and are currently offline. Our dedicated team is treating these servers as a priority and checking each one meticulously to ensure they are up and running as soon as possible.
Please continue to check this page for the latest status updates. Your patience and understanding are greatly appreciated as we work through this final phase.
We sincerely apologize for any inconvenience caused and deeply appreciate your continued support during this period.
INVESTIGATION: JAN/06/2025 - 11:30 PM PST
Our System Engineers are aware that some dedicated servers remained offline after completing the maintenance. Rest assured, they are working diligently to restore the dedicated servers involved as soon as possible.
Once again, we sincerely appreciate all your patience and understanding. We’ll keep you updated once all servers are completely operational.
UPDATE: JAN/06/2025 - 8:30 PM PST
We have confirmed that the maintenance was completed and the servers must be operational currently. Rest assured, it was necessary to enhance the stability, security, and reliability of our dedicated servers.
Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.
SCHEDULED MAINTENANCE UPDATE: JAN/06/2025 - 3:00 PM PST
As we continue with emergency maintenance on a specific subset of servers, we are pleased to report that some servers are coming back online. However, the exact number of servers and the timeline for full completion remains uncertain.
While services are starting to return, there may be intermittent periods of temporary service degradation as our team works diligently to complete the upgrades.
Please check this page periodically for the latest status updates.
We sincerely apologize for any inconvenience during this time and appreciate your understanding.