All systems are operational

Past Incidents

16th March 2022

No incidents reported

15th March 2022

LiveChat Support System LiveChat is not Available

FIXED: Mar/15/2022 06:15 AM EST

LiveChat access has been restored and the issue is resolved.

The LC team continue to monitor in case of any further issues.

INVESTIGATING: Mar/15/2022 05:05 AM EST

Our LiveChat system is not operating at this time. The issue is being investigated and further updates will be posted here.

You can still reach us by phone or support ticket/email. Thank you for your patience and cooperation.

14th March 2022

No incidents reported

13th March 2022

s103 connectivity issues
  • 2022-03-13 17:12

The issue has been resolved and the s103 server is operating normally again at this time.

Should you continue to have any issues, please contact our support team through Phone, Email, and Live Chat: https://www.hostpapa.com/about-hostpapa/contact/.

  • 2022-03-13 16:56

s103 server is experiencing some connectivity issues that may affect the ability of clients to access services/accounts on that server.

This has been identified by our server health team, and they are working to resolve the issue as soon as possible.

Thank you for your patience and cooperation in regard to troubleshooting this issue. We will post further updates on this page until the issue is resolved.

Papamail connectivity issues
  • 2022-03-13 14:19

Our Engineering Team has fixed the issue. Users should be able to send and receive emails as well as log in to webmail without any problems. If you continue to experience errors, please contact our support team via LiveChat, Email, or Phone. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact. We sincerely apologize for the inconvenience. Thank you for your understanding and patience in this matter.

  • 2022-03-13 13:46

We are experiencing a degradation in service for mail.papamail.net. Users may experience issues with receiving, sending, and logging in to the Webmail portal. Our Engineering team has been engaged, and they are currently investigating the issue.

Thank you for your patience and understanding while it's being resolved. We sincerely apologize for the inconvenience caused.