Past Incidents

NOTICE: APR/24/2026 - 02:00 AM EST

We are aware of an industry-wide issue affecting some Unmanaged Hosting servers running cPanel with MySQL 8.4. During nightly system updates, certain environments may automatically upgrade to MySQL 9.7, which can cause the MySQL service to stop responding or appear offline.

Please note that this issue is not caused by our infrastructure and originates from an upstream MySQL repository behavior impacting cPanel-managed updates.

For customers managing their own Unmanaged Hosting environments, we recommend reviewing the official cPanel advisory and recovery steps below:

https://support.cpanel.net/hc/en-us/articles/39925555560471-MySQL8-4-upgraded-to-MySQL9-7-during-nightly-updates

We apologize for any inconvenience caused.

COMPLETED: APR/21/2026 - 04:40 AM EST

The server sh-cp4.lax2 maintenance has been completed, but we are still monitoring it to ensure its stability. For further assistance related to this, kindly reach us via our Livechat or phone support.

We apologize for any inconvenience caused.

EMERGENCY MAINTENANCE: APR/21/2026 - 04:35 AM EST

Server sh-cp4.lax2 is undergoing maintenance, so its services may be affected and become inaccessible.

Further updates will be posted here. Any inquiries related to this, kindly reach out to us via Chat or Phone.