Past Incidents

4th July 2026

No incidents reported

3rd July 2026

No incidents reported

2nd July 2026

Basic Email Papamail - Email Accessibility Issue

INVESTIGATING: JUL/02/2026 08:30 AM EST

We are investigating an issue preventing users from using their Email client configuration. Our Engineering team is already working on the resolution as soon as possible.

We sincerely apologize for the inconvenience caused. We will provide an update once we have additional information.

RESOLVED: JUL/03/2026 - 11:00 PM EST

Our engineers have successfully deployed a fix for affected iOS versions. Rest assured, we are monitoring the system to ensure full stability.

Thank you again for your continued patience and understanding.

Should you continue having issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.

INVESTIGATING: JUL/03/2026 06:50 AM EST

We are currently investigating the issue preventing users from configuring their email clients on iOS and MacOS.

Our Engineering team is actively working on identifying the root cause and implementing a fix as quickly as possible. At this time, the issue remains ongoing.

We sincerely apologize for the inconvenience caused and appreciate your continued patience. We will provide further updates as soon as more information becomes available.

UPDATE: JUL/02/2026 - 10:37 PM EST

Our Email Engineering team confirmed that our email servers are fully operational.

Recent email access issues are specifically isolated to certain versions of iOS. If you are experiencing disruptions on an Apple device, we recommend contacting Apple Support for further assistance with your operating system.

For continued access, please use our webmail platform: https://mail.papamail.net/

We sincerely appreciate your ongoing patience, cooperation, and understanding. We will provide an update if we have additional information.

INVESTIGATING: JUL/02/2026 03:50 PM EST

We are still investigating the issue preventing users from configuring their email clients.

Our Engineering team is actively working on identifying the root cause and implementing a fix as quickly as possible. At this time, the issue remains ongoing.

We sincerely apologize for the inconvenience caused and appreciate your continued patience. We will provide further updates as soon as more information becomes available.

1st July 2026

Advanced Email Papamail - Advanced/Basic SMTP Error

INVESTIGATING: Jul/1/2026 08:58 PM EST

We are investigating an SMTP issue affecting Advanced/Basic email users. Our Engineering team is already working on a resolution as soon as possible.

We sincerely apologize for the inconvenience caused. We will provide an update once we have additional information.

RESOLVED: JUL/01/2026 - 10:00 PM EST

Our engineering team identified the root cause and successfully implemented a permanent fix. All email services are now functioning normally. We are actively monitoring our systems to ensure continued stability. Thank you for your patience and understanding while we worked to resolve this issue.

Should you continue having issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.