Some systems are experiencing issues

Past Incidents

20th December 2020

No incidents reported

19th December 2020

No incidents reported

18th December 2020

Web Hosting Slowness due to high server load issue - HP262, HP302, HP305, HP308, HP310

FIXED: 12/22/2020 08:20 AM EST

A fix has been applied to return server load to normal.

Should you continue to experience issues, please contact our support team via LiveChat, Phone or Email/Support Ticket.

UPDATE: 08:20 AM EST

Normal functionality has been returned to servers HP303, HP255 and HP269. They will continue to be monitored while work continues on the remaining affected servers.

Further updates will be posted here. Thank you for your patience.

UPDATE: 12/21/2020 08:30 AM EST

Multiple servers (HP255, HP269, HP262. HP302, HP303, HP305, HP308, HP310) are affected by the high load issues. Our server health team is aware and continues to work to resolve the issue as quickly as possible.

Thank you for your patience and cooperation in regards to troubleshooting this issue.

INVESTIGATING: 03:00 PM EST

HP302, HP303, HP305, HP308, HP310 are experiencing high load issues that may affect the ability for clients to access services/accounts on that server.

This has been identified by our server health team, and they are working to resolve the issue as soon as possible.

Thank you for your patience and cooperation in regard to troubleshooting this issue. We will post further updates on this page, until the issue is resolved.

Basic Email Basic/Advanced Email Access Issue

FIXED 09:00 AM EST

The basic/advanced email issue was fixed.

If you continue to experience any issues, please contact our support team.

Thank you for your patience.

A small subset of users may not be able to connect to Basic and/or Advanced webmail at this time.

Our internal team has identified the core issue and is currently working on a resolution.

Further updates will be posted here. Thank you for your patience and cooperation in regard to troubleshooting this issue.

Web Hosting HP295 server connectivity issue

RESOLVED 08:49 PM EST

The server health team has restored the services to HP295 and it is functioning normally at this time.

If you continue to experience any issues, please contact our support team.

HP295 is experiencing issues at this time. Websites and email accounts hosted here may experience connectivity issues at the moment.

Our server health team is aware and working on the issue to have it resolved as quickly as possible.

Updates on the issue will be posted here. Sorry for the inconvenience that this has caused you. Thank you for your patience and cooperation.

17th December 2020

Web Hosting MySQL issues - server hp313, hp270

RESOLVED 6:15 PM EST

The MySQL issue was fixed. Both servers are up and running.

If you continue to experience any issues, please contact our support team.

Thank you for your patience.

INVESTIGATING 05:50 PM EST

Our Server Health team identified MySQL issues with servers hp313 and hp270. They are working to resolve the issue as soon as possible.

This may affect the ability for clients to access services/accounts on that server.

Thank you for your patience. We will post more information as soon as they are available.

Web Hosting HP301 is experiencing slowness due to high server load issue

RESOLVED: Dec/18/2020

Server load has returned to normal, although our server health team will also keep an eye on this server for any potential load issues.

At this time the server is operating normally. Should you continue you have any issues, please reach out to our support team via our website, LiveChat, Email or Phone.

UPDATE Dec/18/2020 01:00 AM EST

Our Server Health team is continuously working to resolve the issue.

We sincerely apologize for the inconvenience. We will provide updates as they made available.

UPDATE 09:00 PM EST

The server is still experiencing high load and our System Admins are still working to fix the issue.

We sincerely apologize for the inconvenience. We will provide updates as they made available.

UPDATE: 5:00 PM EST

Our Server Health team is still working to resolve the issue.

Thank you for your patience. We will post more information as soon as they are available.

INVESTIGATING: 02:35 AM EST

HP301 is experiencing high load issues that may affect the ability for clients to access services/accounts on that server.

This has been identified by our server health team and they are working to resolve the issue as soon as possible.

Thank you for your patience and cooperation in regards to troubleshooting this issue. We will post further updates on this page, until the issue is resolved.

Web Hosting MySQL Upgrades 5.6 --> 5.7 - May Cause Minor Outages

COMPLETE: 02:00 AM EST

The MySQL Upgrade has been completed successfully. Thank you for your patience.

MySQL upgrade will be performed on S157 by our Server Health team. Services hosted on the said servers might experience periods of downtime while the upgrade is ongoing. We apologize for the inconvenience that this might cause you.

Further updates will be posted once made available.