Some systems are experiencing issues

Past Incidents

17th December 2020

Web Hosting HP301 is experiencing slowness due to high server load issue

RESOLVED: Dec/18/2020

Server load has returned to normal, although our server health team will also keep an eye on this server for any potential load issues.

At this time the server is operating normally. Should you continue you have any issues, please reach out to our support team via our website, LiveChat, Email or Phone.

UPDATE Dec/18/2020 01:00 AM EST

Our Server Health team is continuously working to resolve the issue.

We sincerely apologize for the inconvenience. We will provide updates as they made available.

UPDATE 09:00 PM EST

The server is still experiencing high load and our System Admins are still working to fix the issue.

We sincerely apologize for the inconvenience. We will provide updates as they made available.

UPDATE: 5:00 PM EST

Our Server Health team is still working to resolve the issue.

Thank you for your patience. We will post more information as soon as they are available.

INVESTIGATING: 02:35 AM EST

HP301 is experiencing high load issues that may affect the ability for clients to access services/accounts on that server.

This has been identified by our server health team and they are working to resolve the issue as soon as possible.

Thank you for your patience and cooperation in regards to troubleshooting this issue. We will post further updates on this page, until the issue is resolved.

Web Hosting MySQL Upgrades 5.6 --> 5.7 - May Cause Minor Outages

COMPLETE: 02:00 AM EST

The MySQL Upgrade has been completed successfully. Thank you for your patience.

MySQL upgrade will be performed on S157 by our Server Health team. Services hosted on the said servers might experience periods of downtime while the upgrade is ongoing. We apologize for the inconvenience that this might cause you.

Further updates will be posted once made available.

16th December 2020

No incidents reported

15th December 2020

Web Hosting MySQL Upgrades 5.6 --> 5.7 - May Cause Minor Outages

COMPLETE: 04:50 AM EST

The MySQL updates have been completed successfully.

Should you have any issues related to the update, please contact our support via LIveChat or Phone as listed on our website, or via email/support ticket.

The following servers are having MySQL version upgraded from 5.6 to 5.7 and may experience temporary, short outages during the update process.

hp267 hp269 hp270 hp272 hp273 hp274 hp277 hp280 hp286 hp287 hp288 hp292 hp293 hp294 hp302 hp303 hp305 hp315 hp86 hp88 hp96 hp99 r106 r108 r113 r114 r116 r117 r122

Thank you for your patience and cooperation. An update will be posted here when the work is complete.

Web Hosting HP295 server offline

RESOLVED 09:54 PM EST

The server health team has restored the services to HP295 and it is functioning normally at this time.

If you continue to experience any issues, please contact our support team.

HP295 is experiencing issues at this time and remains offline. Websites and email accounts hosted here will experience connectivity issues at this time.

Our server health team is aware and working on the issue to have it resolved as quickly as possible.

Updates on the issue will be posted here. Sorry for the inconvenience that this has caused you. Thank you for your patience and cooperation.