Past Incidents

FIXED: 1 pm est

A fix has been applied to all emails at this time.

Our team is still monitoring the basic/advanced emails in order to make sure that there are no more problems.

If you still have issues, please contact our 24/7 support department.

Thank you for your patience and cooperation.

INVESTIGATING 10:40 am est

We are currently investigating "SMTP error 535 authentications failed" reported on advanced/basic email when sending an email.

We will post updates as they are available.

Sorry for the inconvenience.

FIXED: 11 am est

A fix has been applied.

If you still have issues, please contact our 24/7 support department.

Thank you for your patience and cooperation.

At this time the DNS options within your HostPapa Dashboard may be missing. This is currently being investigated by our Support team directly.

If you have changes that need to be made you can contact our support team via LiveChat, Phone or Support Ticket to have the changes made directly by our domains team.

Thank you for your patience and cooperation regarding troubleshooting this issue, and we're sorry for this inconvenience.