Past Incidents

COMPLETED: Oct/21/2021 05:50 AM EST

The emergency maintenance has been completed and C100 is operating normally again at this time.

Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

EMERGENCY MAINTENANCE: Oct/21/2021 05:35 AM EST

C100 will be having emergency maintenance performed on it and as such services located on this server may be affected. We apologize for the inconvenience caused.

Further updates will be posted here. Thank you for your patience.

RESOLVED: Oct/21/2021 04:30 AM EST

The issues have been corrected by our system administrators. We thank you for your patience and understanding while dealing with this. If you still experience any issues please reach out to us via Livechat or tickets and we will help

INVESTIGATING: Oct/20/2021 01:00 PM EST

We are currently experiencing some issues with email delivery through our spam filter service on the shared hosting platform. This is resulting in bounce back message.

Our System Administrators are working on a resolution and further updates will be posted here when available.

We sincerely apologize for any inconvenience this has caused.

FIXED: Oct/20/2021 01:57 AM EST

Our Engineering team has fixed the issue and services have been restored. If you are still experiencing issues with your papamail accounts, please contact our Support team through Live Chat, Phone, or Email [email protected]

Thank you for your patience and understanding in this matter.

INVESTIGATING: Oct/20/2021 01:07 AM EST

The issue re-occurred and our Engineering team is investigating the cause. Users may experience issues with receiving, sending, and logging in to the Webmail portal. We will provide updates as they are made available.

We sincerely apologize for the inconvenience caused. We appreciate your patience and understanding while it is being resolved.

MONITORING: Oct/20/2021 12:13 AM EST

The services have been restored and access to emails as well as sending and receiving should start to work again. We are monitoring the issue and making sure that everything is stable. We will further post an update once the issue is fully resolved.

If you are still experiencing issues with your papamail accounts, please contact our Support team through Live Chat, Phone, or Email [email protected]

We are very sorry for the inconvenience. Thank you for your patience and understanding in this matter.

INVESTIGATING: Oct/19/2021 11:30 PM EST

We are experiencing a degradation in service for mail.papamail.net. Users may experience issues with receiving, sending, and logging in to the Webmail portal. Our Engineering team has been engaged, and they are currently investigating the issue.

Thank you for your patience and understanding while it's being resolved. We sincerely apologize for the inconvenience caused.

COMPLETED: Oct/18/2021 2:10 PM EST

The sync over to the new hardware has been completed. There are no longer errors being reported when sending mail and all mail activity should resume to normal. Thank you again for your patience and have a great day.

IDENTIFIED: Oct/18/2021 1:00 PM EST

The faulty hardware has been replaced and is now in a recovery state. The mail queues are starting to process again and should clear up within the next hours before returning to normal. We'll continue to post updates and do thank you for your continued patience.

IDENTIFIED: Oct/18/2021 11:40 AM EST

Our engineering team has found the issue with the service related to the Hardware. This is currently being investigated into and we thank you for your patience.

INVESTIGATING: Oct/18/2021 10:30 AM EST

We are experiencing a degradation in service for mail.papamail.net. Users may experience issues with sending with error "SMTP Error (454)" Authentication failed". Our Engineering team has been engaged and they are currently investigating the issue.