Past Incidents

FIXED: Oct/21/2021 10:15 PM EST

Our Server Admins have fixed the issue and VPS accounts should now be accessible. If you are still experiencing issues with your account access, website, emails, etc., please contact our Support team through Live Chat, Phone, or Email [email protected]

Thank you for your patience in this matter.

INVESTIGATING: Oct/21/202109:35 PM EST

Our server health team is currently investigating connectivity issues related to websites hosted in VPS servers. Clients may notice latency in requests or site not loading errors. We will provide further updates via this status page as they are made available.

Thank you for your patience and understanding while it's being resolved. We sincerely apologize for the inconvenience caused.

COMPLETED: Oct/20/2021 10:40 AM EST

The emergency maintenance has been completed and S139 is operating normally again at this time.

Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

EMERGENCY MAINTENANCE: Oct/20/2021 09:50 AM EST

S139 will be having emergency maintenance performed on it and as such services located on this server may be affected. We apologize for the inconvenience caused.

Further updates will be posted here. Thank you for your patience.

FIXED: Oct/20/2021 01:57 AM EST

Our Engineering team has fixed the issue and services have been restored. If you are still experiencing issues with your papamail accounts, please contact our Support team through Live Chat, Phone, or Email [email protected]

Thank you for your patience and understanding in this matter.

INVESTIGATING: Oct/20/2021 01:07 AM EST

The issue re-occurred and our Engineering team is investigating the cause. Users may experience issues with receiving, sending, and logging in to the Webmail portal. We will provide updates as they are made available.

We sincerely apologize for the inconvenience caused. We appreciate your patience and understanding while it is being resolved.

MONITORING: Oct/20/2021 12:13 AM EST

The services have been restored and access to emails as well as sending and receiving should start to work again. We are monitoring the issue and making sure that everything is stable. We will further post an update once the issue is fully resolved.

If you are still experiencing issues with your papamail accounts, please contact our Support team through Live Chat, Phone, or Email [email protected]

We are very sorry for the inconvenience. Thank you for your patience and understanding in this matter.

INVESTIGATING: Oct/19/2021 11:30 PM EST

We are experiencing a degradation in service for mail.papamail.net. Users may experience issues with receiving, sending, and logging in to the Webmail portal. Our Engineering team has been engaged, and they are currently investigating the issue.

Thank you for your patience and understanding while it's being resolved. We sincerely apologize for the inconvenience caused.

COMPLETED: Oct/19/2021 02:20 AM EST

The emergency maintenance has been completed and HP305 is operating normally again at this time.

Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

EMERGENCY MAINTENANCE: Oct/19/2021 01:27 AM EST

HP305 will be having emergency maintenance performed on it and as such services located on this server may be affected. We apologize for the inconvenience caused.

Further updates will be posted here. Thank you for your patience.